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Engineering Program Manager, Customer Systems Platform Services

Apple· Software and Services
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Sunnyvale, CA$144.6k - $218kFull-timePosted 5mo ago

About the role

Engineering Program Manager to lead and deliver complex programs across the Contact Center Technologies platform, owning full lifecycle from requirements and design to testing, deployment, and maintenance in a cross-functional, fast-paced environment.

Responsibilities

  • Lead and deliver complex programs across the Contact Center Technologies platform.
  • Manage full lifecycle of initiatives from business requirements analysis, technical design discussions (API contracts, data models, integration patterns) to testing and partner collaboration.
  • Identify bottlenecks, instrument and analyze systems for performance and reliability, and deliver scalable, intuitive solutions for Apple customers.
  • Articulate complex technical challenges to both technical and non-technical audiences.
  • Employ innovative techniques and collaborate with team members and stakeholders during requirements analysis, design, development, deployment, testing and maintenance.
  • Become the Product Champion and manage product evolution, defining and owning multi-year product roadmap.

Qualifications

  • 3–5+ years of technical program/project management experience in technology environments, with a track record of delivering complex, multi-stakeholder programs on time and within scope.
  • Proficiency in Agile (Scrum/Kanban), hybrid delivery methodologies, and associated tooling (Jira, Confluence, Smartsheet, MS Project, or equivalent).
  • Good understanding of GenAI tools usage in all phases of SDLC & ability to apply to Project/Program Management.
  • Solid understanding of the contact center technology / customer service stack.
  • Strong command of program governance frameworks: dependency mapping, risk registers, change management, and stakeholder engagement plans.
  • Experience managing vendor relationships, SOW negotiations, and holding third-party teams accountable to deliverables.
  • Bachelor’s degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or related field.

Skills

Required:Agile project managementStakeholder managementVendor management and SOW negotiations

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • education reimbursement (tuition)
  • discretionary bonuses or commission payments and relocation may be eligible
Last updated Jul 10, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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