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IT Systems Administrator Intern

Neuralink· Internships
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Hybrid (Austin, TX), Hybrid (South San Francisco, CA)$25/hrinternPosted 5mo ago

About the role

IT Systems Administrator Intern providing Tier 1 and Tier 2 end-user support, onboarding/offboarding, and collaboration on broader infrastructure projects within Neuralink's IT team.

Responsibilities

  • Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments
  • Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji)
  • Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra)
  • Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to FTE Systems Administrators as needed
  • Assist with hardware asset management including inventory tracking, asset tagging, and lifecycle documentation
  • Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware
  • Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing
  • Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security

Qualifications

  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field
  • Foundational understanding of operating systems including macOS, Windows, or Linux
  • Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
  • Strong communication and interpersonal skills with the ability to support a diverse, non-technical user base with patience and empathy
  • Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members

Skills

Required:Ticket triage and end-user supportDevice imaging and deploymentIdentity provisioning and deprovisioningNetworking troubleshooting

Benefits

  • An opportunity to change the world and work with some of the smartest and most talented experts from different fields
  • Growth potential; we rapidly advance team members who have an outsized impact
  • Excellent medical, dental, and vision insurance through a PPO plan
  • Paid holidays
  • Commuter benefits
  • Meals provided
  • Equity (RSUs) *Temporary Employees & Interns excluded*
  • 401(k) plan *Interns initially excluded until they work 1,000 hours*
  • Parental leave *Temporary Employees & Interns excluded*
  • Flexible time off *Temporary Employees & Interns excluded*
Last updated Jul 8, 2026. Interested? Apply on the company site.

About Neuralink

Pioneering Brain Computer Interfaces

Creating a generalized brain interface to restore autonomy to those with unmet medical needs today and unlock human potential tomorrow.

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