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DC IT Support Manager

Nebius· Finland (DO)
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LappeenrantaPosted 5mo ago

About the role

IT Support Manager for Nebius data center operations, overseeing L1/L2 IT infrastructure, Field Network Engineers, and GPU clusters to ensure stable, efficient, and scalable data center IT support with strong processes and hands-on technical oversight.

Responsibilities

  • Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.
  • Ensure high availability and reliability of GPU clusters and IT infrastructure
  • Act as the primary escalation point for complex hardware, network, and operational incidents
  • Monitor and drive SLA, KPI, and incident resolution performance across IT support services
  • Oversee proactive maintenance, troubleshooting, and problem management activities
  • Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements
  • Maintain and improve support processes, documentation, and team training materials
  • Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

Qualifications

  • 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.
  • Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
  • Solid understanding of data center operations, server platforms, and enterprise networking principles.
  • Practical experience with IT service management processes (ITIL / ITSM).
  • Basic proficiency with Linux/Unix operating systems and command-line tools.
  • Proven ability to manage operational KPIs, incidents, and escalations.
  • Analytical skills
  • Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.
  • High proficiency in spoken and written English.

Skills

Required:IT management and leadershipGPU cluster hardware troubleshootingNetworking (enterprise)ITSM / ITILLinux/Unix

Benefits

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and ownership
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Nebius

The ultimate cloud for AI explorers

Discover the most efficient way to build, tune and run your AI models and applications on top-notch NVIDIA® GPUs.

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