Senior AI Engineer
About the role
Senior AI Engineer at Zalos, building the AI agent architecture and production-grade LLM pipelines to enable cross-system enterprise automation across SAP, Salesforce, and ServiceNow with auditable actions.
Responsibilities
- Design and own the core agent architecture: how we take a natural language intent, decompose it into steps, call the right APIs and UI agents, handle failures gracefully, and close the loop with the user
- Build reliable, production-grade LLM pipelines covering context management, tool use, structured outputs, and multi-step reasoning across systems with real enterprise data
- Create evaluation frameworks that let us ship with confidence: evals, replay testing, regression detection, and output quality scoring against enterprise workflows
- Build computer-use agents that can navigate legacy enterprise UIs including SAP GUI, ServiceNow, and thick clients, reliably enough to trust in production
- Work directly with the founders and customers to understand where AI fails in real enterprise workflows and translate that into better systems
- Set the technical standards for how we build AI at Zalos. You'll be defining the patterns the rest of the team builds on
Qualifications
- You've shipped AI-powered features that real users depend on in production. You know what breaks and how to prevent it
- Deep hands-on experience with LLM APIs, agentic patterns, and tool/function calling. Not just wrappers around OpenAI, but genuine systems-level thinking about how agents fail
- You think about reliability, latency, and cost as first-class engineering concerns, not afterthoughts
- You build evals before you ship, not after something breaks in front of a customer
- Strong Python; comfortable owning the full loop from prompt design to deployed API
- High ownership: you take something from an ambiguous problem statement to a clean, working solution with minimal hand-holding
- You're pragmatic. Startups are always on fire somewhere. You know when to let something burn and when to drop everything
Skills
About Zalos
Computer Agents for Finance tasks like reconciliation, in your system!
*Eliminate your Finance Operations grunt work - NOW!* ⚡Computer Agent logs into existing systems (e.g., ERP, Accounting, other CFO tools) ⚡Automates Finance processes (e.g., reconciliation, categorization, form filling) ⚡Uploads & submits in your system ➡➡ Interested? Request demo here: https://www.zalos.ai/contact-us *The Blockers ➜ Your Finance Systems:* Finance Operations is buried in repetitive tasks, driving: ❌ Lack finance visibility for decision-making ❌ Wasted time by in-house or outsourced teams ❌ Mistakes and delays from human-driven processes Barriers to FinOps automation have included: 🚨 Legacy ERPs with limited AI 🚨 Authentication-protected websites & portals 🚨 Too many Finance Systems that don’t speak to another It doesn’t have to be this way. ⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻ *The Breakthrough ➜ Zalos:* Zalos Agents run your rule-based processes, using your existing Finance applications: ⭐ Our agents automate processes based on simple instructions (e.g., Screen Recording, PDFs) ⭐ Native handling of ERPs or other applications (e.g., 2FA, Captcha) ⭐ Superior performance from our FinOps libraries (e.g., Data Extraction & Harmonization, Reconciliation, etc.) Customer story: FROM: In the Bay area, a Finance Manager was wasting 4 days (!) per month: ✖️ Downloads transactions from Corporate Credit Cards & legacy Banks ✖️ Uploads into NetSuite and manually categorizes 100s of transactions USING ZALOS: Finance Manager schedules ‘run process’ weekly: ✔️ Zalos handles 2FA to download & submit required transactions ✔️ Zalos operates NetSuite to categorize >60% outstanding transactions * No browser required: Zalos works silently in the background, whilst continuously improving itself. Gaining 1 day per week was transformational. The Finance Manager could 🟪 Reduce financial risks with closer inspection (e.g., debt covenants) 🟪 Catch cash leakages by spotting suppliers being paid at generous terms 🟪 Be a strategic partner to the CEO & business with better analysis ⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻ Zalos transforms your Finance Operations: ☑️ Scale without headcount - don’t let Operations teams be a bottleneck ☑️ Smarter every day, with evals & RL-finetuning driving a self-performing system ☑️ Built for Enterprise-grade security and screen records every automation for audit ➡➡ Interested? Request demo here: https://www.zalos.ai/contact-us
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