Senior Implementation Specialist
Hybrid (Remote (US-based))$95k - $105k + equityFull-timePosted 5mo ago
About the role
Senior Implementation Specialist to lead and manage the successful implementation of Canix software for cannabis industry clients, including configuration, data migration, integrations, training, and ongoing support.
Responsibilities
- Lead Client Implementations: Take the lead on complex, high-impact client implementations from start to finish, ensuring smooth deployment of Canix’s software solutions.
- Client Consultation: Work closely with clients to understand their business processes, requirements, and goals, and provide tailored solutions using the Canix platform.
- Configuration & Setup: Oversee the configuration of Canix’s software to meet client needs, including system setup, data migration, integration with other systems (such as METRC, BioTrack, etc.), and training.
- Project Management: Manage the timeline, resources, and tasks associated with client implementations, ensuring projects are delivered on time and within scope.
- Customer Training: Provide training to clients on the Canix platform, ensuring they are equipped to use the system effectively and maximize its potential.
- Ongoing Support: Act as the primary point of contact for clients during the implementation phase, resolving any issues or roadblocks that arise. Provide ongoing support as needed post-implementation.
- Collaborate with Internal Teams: Work closely with the Product, Sales, and Engineering teams to ensure that client requirements are properly addressed and incorporated into the solution.
- Continuous Improvement: Identify opportunities for process improvements, develop best practices for the implementation process, and contribute to the creation of internal documentation and resources.
- Mentorship: Provide guidance and mentorship to junior members of the Implementation team, helping to develop their skills and ensure high-quality service for clients.
Qualifications
- Experience: 6+ years of experience in software implementation or customer-facing roles, with at least 2 years in a senior or lead capacity. Experience with SaaS solutions is preferred.
- Industry Knowledge: Familiarity with the cannabis industry, including regulatory requirements (e.g., METRC, BioTrack, seed-to-sale processes), is highly preferred.
- Project Management: Proven ability to manage multiple projects simultaneously, with strong organizational and time management skills.
- Problem-Solving Skills: Ability to quickly identify and resolve issues during the implementation process.
- Technical Proficiency: Comfortable with complex software platforms, including system configuration, data migration, and integrations.
- Customer-Focused: Strong commitment to exceptional customer service and building lasting client relationships.
- Communication Skills: Excellent verbal and written communication skills; able to present complex technical information clearly.
- Collaboration & Leadership: Ability to collaborate with cross-functional teams and lead client-facing projects; mentoring junior team members is a plus.
- Bonus Skills: Experience with Jira, Asana, or similar PM tools; knowledge of cannabis-specific systems (METRC, BioTrack, Canix) is a plus.
Skills
Required:Project managementClient consultationData migrationSystem integrationTraining & enablement
Benefits
- Competitive Compensation
- Benefits
- Flexible work environment for work-life balance
Last updated May 26, 2026. Interested? Apply on the company site.
About Canix
Canix makes it easy to get and stay compliant as a cannabis business.
Canix is building the first generation of modern software for the burgeoning cannabis industry. We help our customers overcome daunting compliance regulation, sell more product, and optimize their day to day operations—from cultivation, to processing, to distribution. Recent winner of TechCrunch Disrupt 2020, find out more at TechCrunch and canix.com.
saascannabis