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UK - Specialist: Seasonal, Part-time

Apple· Apple Retail
Apply on company site
Hybrid (UK)Part-time, SeasonalPosted 4mo ago

About the role

Specialist role in Apple Retail focused on delivering a personalized customer service experience, building brand loyalty, and helping customers understand and ownership opportunities for Apple products and services. Role emphasizes curiosity, product knowledge, and collaboration within a store team while maintaining inclusion and accessibility values.

Responsibilities

  • Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
  • Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
  • Support peers by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
  • Maintain accuracy and follow guidance.
  • Perform other tasks as needed, including providing customer service and support in other areas of the store.
  • Contribute to an inclusive environment by respecting differences and learning from others.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Availability to work a schedule based on business needs (nights, weekends, public holidays) in the retail store and reliably attend work as scheduled.
  • Proficient in the local language, both written and spoken (sign language supported).
  • Demonstrate knowledge of Apple products and services.
  • Personalize solutions based on customer needs and effectively communicate them.
  • Work in a fast-paced environment and support multiple customers at the same time.
  • Work in a team environment with shared responsibility and accountability.
  • Learn about Apple products, services, and third-party products to enhance the customer experience.
  • Be trusted with sensitive or confidential information.

Skills

Required:Customer serviceProduct knowledgeCommunicationTeam collaborationAdaptability
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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