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Engineering Program Manager, Quality Assurance - Customer Systems

Apple· Software and Services
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Hybrid (Austin, TX)Full-timePosted 4mo ago

About the role

Program Manager responsible for end-to-end quality execution and program governance for large-scale software development programs. Hands-on, execution-focused role partnering with Engineering, Product, Operations, and Vendors to ensure quality, readiness, and smooth delivery across migration phases, with GenAI-enabled QA improvements.

Responsibilities

  • Lead end-to-end quality execution and program governance for large-scale software development programs.
  • Partner with Engineering and Product to define test plans, test scope, and acceptance criteria for migration features and integrations.
  • Coordinate and track functional, integration, regression, and business testing across teams.
  • Ensure test environments, data, and test cases are prepared and validated ahead of each testing cycle.
  • Drive day-to-day execution across cross-functional teams including Engineering, Contact Center Operations, Infrastructure, Security, SRE, Architects, Platform Teams, DevOps, Vendors.
  • Identify and track dependencies, risks, and blockers; escalate proactively with clear context and mitigation options.
  • Align QA timelines with release plans, pilots, and phased rollouts.
  • Facilitate defect triage, track resolution progress, and ensure closure prior to release milestones.
  • Maintain clear visibility into QA readiness, test coverage, and open risks.
  • Support go/no-go decisions with structured readiness assessments.
  • Deliver regular, concise status updates to both technical and business stakeholders.
  • Translate QA risks and findings into business impact and customer experience implications.
  • Serve as coordination point between internal teams and external vendors during testing cycles.
  • Continuously improve QA processes, templates, and reporting practices across the program.
  • Drive adoption of test automation and structured release governance where applicable.
  • Leverage GenAI tools to auto-generate test plans, test cases, and acceptance criteria from product requirements, design specs, and user stories.
  • Use GenAI to perform gap analysis on existing test coverage and surface untested scenarios.
  • Automate generation of status reports and dashboards from GenAI-fed test run data and defect metrics.
  • Apply GenAI tools to triage and classify defects to reduce manual overhead.
  • Use GenAI to analyze retrospective data and surface recurring bottlenecks or quality escapes.
  • Apply GenAI to benchmark QA process maturity against industry best practices.
  • Leverage GenAI to design and refine QA workflows, templates, and onboarding guides.
  • Evaluate and champion GenAI-assisted test automation tools that can generate and maintain automated test scripts from natural language descriptions.

Qualifications

  • 8+ years of experience in Quality Program Management, Technical Program Management, or QA Program Coordination.

Skills

Required:Quality program managementTest planning and strategyCross-functional collaborationTest automationGenAI tooling in QA
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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