Customer Enablement Engineer
About the role
Deploy and operationalize the Dex platform for customers, building data pipelines and integrations, from scoping to production, while maintaining high standards for correctness and reliability.
Responsibilities
- Deploy and configure our platform for new customers, mapping it to their specific workflows and processes.
- Build ETL pipelines, integrations, and tooling that enable agents to ingest and act on company-specific data.
- Work directly with customers to understand their operations, identify high-impact problems, and ship solutions.
- Own the feedback loop between customer deployments and the core platform, turning patterns into product features.
- Build and maintain connectors to external systems that customers rely on.
- Debug production systems, identify bottlenecks, and drive reliability improvements across deployments.
Qualifications
- Strong fundamentals in at least one modern language (TypeScript, Python, Rust, Go, etc.).
- Experience building ETL pipelines, data integrations, or working with high-volume data systems.
- You'll be close to the customer and can see the direct impact of your work.
- Ability to turn ambiguous product asks into simple, pragmatic solutions.
- Familiarity with system design, engineering best practices, and debugging in production environments.
- Comfortable working across the stack, from APIs and orchestration to user-facing surfaces.
- Strong communicator who can earn trust with technical and non-technical stakeholders.
Skills
About ThirdLayer
Building Dex, the AI Browser Copilot
ThirdLayer is an applied research and product lab building the next interface for human–AI collaboration. Our first product is Dex, an AI copilot for the browser. Think Cursor for knowledge work, optimized for speed and embedded directly where you work. Most web agents are built for set-and-forget tasks. But real work is fluid and messy—spread across tabs, tools, and evolving decisions. Dex transforms your browser into an intelligent, multimodal workspace that understands your intent through voice, text, and action. It enhances familiar interfaces, automates tedious steps, and removes the friction of handoffs. Beneath the surface, Dex is more than a browser agent — it’s a foundation for: ● Long-term, cross-modal memory grounded in real workflows ● A new interaction layer to replace static UI with a collaborative canvas ● Personalization: understanding how individuals approach tasks and navigate software We're building the infrastructure for adaptive, intent-aware systems that work the way you do.
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