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Growth Strategy & Operations Lead

Scale AI· Gen AI Operations
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Hybrid (San Francisco, CA), Hybrid (New York, NY)$151.2k - $226kfull-timePosted 4mo ago

About the role

Growth Strategy & Operations Lead focused on expanding and optimizing Scale AI’s expert supply for Generative AI projects. Owns growth strategy, onboarding, screening, training, and supply-side operations to ensure on-time delivery of customer projects by sourcing and ramping skilled contributors.

Responsibilities

  • Drive critical growth projects that expand and improve the expert supply available for Scale’s highest-priority AI projects, collaborating closely with Engineering, Operations, Go-to-Market, and project delivery teams.
  • Develop and enhance growth strategies, funnels, and pipelines for acquiring expert contributors through channels such as outbound, referrals, hackathons, partnerships, paid acquisition, and professional communities.
  • Improve onboarding, screening, verification, and training systems so that experts can be evaluated, activated, and ramped onto customer projects quickly and reliably.
  • Manage supply-side operations across the contributor lifecycle, including activation, retention, churn mitigation, skill/profile validation, and routing contributors to the most relevant projects.
  • Build analytical systems and operating rhythms to forecast capacity needs, diagnose funnel bottlenecks, and ensure projects ramp enough qualified experts to meet delivery timelines.
  • Present regular progress updates to Scale’s executive team, translating supply health, ramp progress, and growth initiatives into clear recommendations and decisions.
  • Tackle some of the most pressing growth challenges in AI expert marketplaces, setting new standards for how Scale sources and manages the talent required to train frontier AI models.

Qualifications

  • 5+ years of experience on growth, product, or operations, or as a SWE
  • Prior experience with operations-heavy business models (e.g. on-demand, marketplace, logistics, supply chain)
  • Strong technical background (degree in STEM ideal; ability to do data analytics using SQL or Python)
  • Excellent problem-solving capabilities with data-driven growth approach; experience in operational challenges or as a consultant a plus
  • Entrepreneurial spirit, comfortable with ambiguity and scaling new products or services
  • Prior experience building with AI tools and workflows and ability to quickly pick up new AI tooling

Skills

Required:Growth strategyOnboarding & verification designData analytics (SQL or Python)Operations managementStakeholder communicationAI tooling familiarity

Benefits

  • comprehensive health, dental and vision coverage
  • retirement benefits
  • learning and development stipend
  • generous PTO
  • commuter stipend (optional/additional benefits may apply)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

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