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Software Engineer (Customer Success), Developer Engagement

Apple· Developer Engagement
Apply on company site
Cupertino, CA$150.4k - $277.6kFull-timePosted 4mo ago

About the role

Engineer on the Developer Engagement team focusing on internal tools, automation, and developer experience to support Apple’s software engineering workflow across macOS, iOS, watchOS, tvOS, Xcode, and more. Focus areas include CI/distributed systems, tooling, adoption engineering, observability, and enabling developers through self-service resources and AI-enabled workflows.

Responsibilities

  • Triage and troubleshoot issues across CI and distributed systems, providing clear technical direction and solutions
  • Design and build automation and tooling that meaningfully improves efficiency and experience for both our team and end users
  • Drive adoption engineering efforts, including onboarding teams, creating enablement materials, and reducing friction for developers adopting new tools
  • Instrument observability of support workflows, analyze metrics, and drive continuous process improvement
  • Create and maintain self-service resources including FAQs, how-to guides, and technical documentation
  • Craft concise and effective communications around maintenance, incidents, and new features
  • Maintain high-quality product feedback by ensuring bug reports and user insights are actionable by engineering teams

Qualifications

  • 4+ years industry experience
  • Bachelor's degree in computer science or equivalent experience
  • Excellent customer collaboration and communication skills, including experience working across technical and non-technical stakeholders
  • Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.)
  • Familiar with continuous integration, software testing, and build methodologies
  • Designing and using web service APIs
  • Automation development experience in high-scale operating environments
  • Experience incorporating AI/ML capabilities or LLM-based workflows into developer-facing tools or processes
  • On-call availability when needed
  • Ability to refine user requirements and prototype new solutions from scratch
  • Experience driving adoption of developer tools or platforms across engineering organizations
  • macOS, iOS, or UNIX development experience
  • Ability to maintain composure and customer-service focus in high-pressure situations
  • Flexibility and adaptability to thrive in a dynamic, fast-moving environment

Skills

Required:CI/CD and distributed systems troubleshootingAutomation and tooling developmentAdoption engineeringObservability and metrics analysisTechnical writing and stakeholder communicationProduct feedback and bug triageProgramming languages

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses (tuition)
  • opportunity for discretionary bonuses or commission payments
  • relocation assistance
  • Apple stock programs through discretionary employee stock plans and stock purchase plan
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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