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Network Services Operations Engineer

Apple· Software and Services
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Shanghaifull-timePosted 4mo ago

About the role

Apple Networking team builds software-defined cloud network infrastructure as part of Apple Cloud. This position focuses on day-to-day operations of Kubernetes (K8) infrastructure, software firewalls, VPC management, and incident management for cloud network services to maintain high availability, scale, and resilience. On-call rotation is required.

Responsibilities

  • Assist in managing and supporting SDN infrastructure across data centers, cloud, and hybrid environments.
  • Help with configuration and troubleshooting of basic networking (IP, DNS, firewalls)
  • Perform effective incident management and triage issues on P1 and P0
  • Extraordinary interpersonal communications and customer-service skills
  • Ability to maintain composure and customer-service focus in stressful situations
  • Position requires occasional on-call rotation support
  • Contribute to routine monitoring and incident response workflows
  • Support infrastructure automation and deployment using tools like Ansible or basic scripting
  • Work with Kubernetes for basic cluster maintenance and app deployments
  • Document processes and support runbooks for operational consistency
  • Collaborate with senior team members to resolve technical issues
  • Strong experience with Linux systems administration, including configuration, automated provisioning and monitoring
  • Able to proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise
  • Experience evaluating & managing outages to business critical infrastructure
  • Ability to thrive under pressure and navigate ambiguous situations
  • Kubernetes experience, including cluster management as well as application deployment and configuration
  • Proficient in at least one of these languages: Python, Ansible, Shell
  • Solid grasp of fundamentals of modern technology stacks: containers, IP networking, HTTP, SSL
  • Understanding of TCP/IP, routing/switching, firewalls, and network protocols.
  • Familiarity with "infrastructure-as-code" approach and tools
  • Able to quickly learn and adapt to new technologies
  • Strong operational and troubleshooting skills
  • BS or MS in Computer Science or equivalent industry experience
  • At least 2+ year experience in Network troubleshooting
  • Understanding of OSPF, BGP, STP, TCP/IP, 802.11ac/n/g/b, 802.1X
  • ACL management and implementation
  • Experience with SDN controllers and virtualized network infrastructure would be a Plus.
  • Experience supporting environments with thousands of servers and critical uptime requirements
  • Experience with IP network design and architecture, routing, firewalls, and switching configuration.
  • Experience with modern web-scale services including servers, vips, load balancers, proxies is big plus
  • Experience working with monitoring and metrics platforms like Splunk and Prometheus
  • Experience with 3 party cloud like AWS, GCP or AliCloud is a Big Plus

Qualifications

  • BS or MS in Computer Science or equivalent industry experience
  • At least 2+ year experience in Network troubleshooting
  • Understanding of OSPF, BGP, STP, TCP/IP, 802.11ac/n/g/b, 802.1X
  • ACL management and implementation
  • Experience with SDN controllers and virtualized network infrastructure would be a Plus
  • Experience supporting environments with thousands of servers and critical uptime requirements
  • Experience with IP network design and architecture, routing, firewalls, and switching configuration
  • Experience with modern web-scale services including servers, vips, load balancers, proxies is big plus
  • Experience working with monitoring and metrics platforms like Splunk and Prometheus
  • Experience with 3 party cloud like AWS, GCP or AliCloud is a Big Plus

Skills

Required:Linux system administrationKubernetesNetworking fundamentalsPython/Ansible/Shell scripting
Nice to have:Infrastructure-as-code

Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity
  • Reasonable accommodation to applicants with physical and mental disabilities
  • Accessibility-focused workplace culture and tools
Last updated Aug 21, 2026. Interested? Apply on the company site.

About Apple

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