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Sr. Manager, Internal Tools & Operations, WW Marketplace Platforms & Technologies

Apple· Marketing
Apply on company site
Cupertino, CA$233.9k - $351.8kPosted 4mo ago

About the role

Strategic leader to define and implement the vision and strategy for AI-driven internal tools and operations supporting the App Store, Apple Games app, and Apple Arcade within the WW Marketplace Platforms & Technologies team.

Responsibilities

  • 0-1 product development for new internal AI business operations tools to automate internal processes at scale
  • Establish a value assessment framework for AI investments
  • Lead onboarding, education, and adoption of AI for our global internal teams
  • Define policies and governance guidance for safe use of AI in internal tools and prototypes
  • Serve as the senior product leader to improve our current set of core internal tools
  • Identify and deliver 3rd party platforms that help redefine and optimize our global workflows
  • Manage the internal tools product roadmap with our cross-functional partners
  • Manage the on-going needs of the store operations including identifying, testing, escalating, and fixing production issues with Engineering

Qualifications

  • 10+ years of relevant experience building internal tools and operations for global organizations
  • 5+ years of leadership experience
  • Experience leading teams through large scale digital transformations
  • Experience working with and developing AI tools to optimize business efficiency
  • Deep knowledge of the mobile app ecosystem with a fluency in backend operations and product-forward development experience
  • BA/BS degree or equivalent experience in relevant field
  • Experience with developer or consumer-facing product development
  • Content management, data analytics, or ad-based tools experience for global storefronts
  • Strategic thinker with strong leadership skills and experience developing a vision for internal tools with business and engineering teams
  • Familiar with current LLM ecosystem prompting and prototyping tools (e.g. ChatGPT, Claude Code, Replit) and basics of SQL, Tableau, and Python
  • Outstanding verbal and written business communications skills – expertise in building keynote narratives and delivering compelling presentations to senior leaders
  • Excellent interpersonal skills and a highly motivated self-starter. Proven ability to thrive in fast-paced environments and lead successful teams
  • You have a bias towards action, a high sense of urgency, and a willingness to roll up your sleeves and get things done
  • Strong understanding of iOS platform

Skills

Required:AI tooling and prototypingProduct leadershipStrategic planning and governance

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments as well as relocation eligibility
  • Apple shareholder opportunities through stock programs
Last updated Jul 24, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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