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Mission Systems Engineer - Fleet Support (R5004)

Shield AI· Aircraft Operations Division – Customer Operations
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Dallas, TX$140k - $210kFull Time EmployeePosted 4mo ago

About the role

Shield AI is seeking a Mission Systems Engineer to serve as the mission systems SME for the V-BAT Fleet Support team. The role centers on owning customer-facing engineering support for payload and mission-system issues, bridging Fleet Support with multiple engineering teams to ensure expert field support for mission-critical capabilities.

Responsibilities

  • Serve as the mission systems SME for Fleet Support and lead escalated investigations involving payloads, transponders, and externally connected mission systems.
  • Diagnose payload integration and performance issues involving power, thermal behavior, compute, configuration, data interfaces, timing, and subsystem interoperability.
  • Troubleshoot systems that communicate with external sources or provide data externally, including mission-data outputs, external interfaces, and system-to-system connectivity issues.
  • Support the introduction of emerging technologies and new mission capabilities into the fielded fleet by identifying support risks, validation needs, and integration challenges.
  • Work directly with customers, operators, and maintainers to understand mission impact, reproduce issues, and define corrective actions.
  • Partner with electrical, software, and RF teams on cross-functional mission-system problems.
  • Support lab validation, hardware integration, test readiness, and field demonstrations related to mission-system fixes.
  • Create technical guidance, interface notes, troubleshooting procedures, and customer-facing documentation for fielded mission capabilities.
  • Capture recurring issues and feed lessons learned back into product, systems, and design teams.

Qualifications

  • Bachelor’s degree in Systems Engineering, Aerospace Engineering, Electrical Engineering, or a related discipline.
  • 5+ years of experience in payload integration, sensor integration, mission systems, avionics integration, or aircraft systems engineering.
  • Experience troubleshooting complex systems that span hardware, software, networking, and operational workflows.
  • Strong ability to move between high-level mission context and detailed subsystem investigation.
  • Experience working across design, integration, test, and field-support environments.
  • Strong written and verbal communication skills in customer-facing technical settings.

Skills

Required:Payload integrationSensor integrationAvionics integrationSystem troubleshooting (HW/SW/ networking)Customer-facing communication

Benefits

  • Pay within range listed + Bonus + Benefits + Equity
  • Temporary employee offer package: pay within range listed above + temporary benefits package (applicable after 60 days of employment)
  • Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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