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Manager, Autonomy Applications Engineering (R5188)

Shield AI· Hivemind Solutions Division – Applications Engineering
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Hybrid (London)Full Time EmployeePosted 4mo ago

About the role

Shield AI seeks a Manager, Autonomy Applications Engineering to lead a team of Forward Deployed Engineers supporting customer deployment, adoption, and operational success with the Hivemind SDK. This customer-facing leadership role focuses on ensuring on-site support, deployment execution, and sustained success in real-world environments, while driving team performance and incorporating field feedback into the company.

Responsibilities

  • Lead, manage, mentor, and develop a team of Forward Deployed Engineers responsible for customer deployments and technical customer success
  • Own team planning, prioritization, staffing, and execution for on-site and virtual customer engagements
  • Provide technical leadership for customer onboarding, deployment, adoption, and operational success with the Hivemind SDK
  • Serve as an escalation point and trusted technical leader for customers using Hivemind in real-world environments
  • Translate customer goals, mission needs, and program objectives into clear technical milestones, execution plans, and team priorities
  • Drive accountability across the team for achieving intended customer outcomes during active engagements
  • Guide the team through debugging and resolution of complex software and integration issues
  • Partner with customer teams and internal stakeholders to remove blockers, improve time-to-value, and sustain adoption
  • Build mechanisms to collect, synthesize, and communicate recurring customer pain points, product gaps, and field insights to internal teams
  • Represent the voice of the customer in internal planning and prioritization discussions
  • Collaborate with product and engineering teams to improve product quality, usability, deployment readiness, and repeatable field execution

Qualifications

  • Bachelor's degree in Engineering, Computer Science, or a related technical field
  • 8+ years of relevant technical experience in software engineering, deployment engineering, solutions engineering, applications engineering, or forward deployed engineering
  • 2+ years of people management or formal technical leadership experience for engineers
  • Experience in a customer-facing technical leadership role such as forward deployed engineering, solutions engineering, applications engineering, or customer engineering
  • Strong technical background in software engineering, including the ability to review and debug complex systems and guide technical tradeoffs
  • Strong proficiency with modern C++ and experience with Python in a professional setting
  • Excellent communication, presentation, interpersonal, coaching, and people leadership skills
  • Strong problem-solving and analytical skills, with sound judgment under pressure
  • Ability to travel up to 30%

Skills

Required:Team leadership and managementCustomer-facing technical leadershipHivemind SDKC++Python
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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