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Manager- Americas Reseller Operations, Customer Support Account Manager

Apple· Operations and Supply Chain
Apply on company site
Austin, TXFull-timePosted 4mo ago

About the role

Leader for the Americas Reseller Operations group, overseeing operations strategy, analytics, and execution for channel partners. Manages a team of account managers and analysts to increase sales, reduce costs, improve collaboration, and deliver complex insights while scaling with Apple's growth and driving infrastructure and operational excellence.

Responsibilities

  • Lead & Inspire: Manage, mentor, and develop a team of account managers and business analysts focused on scaling operational support and overseeing Collaboration, Planning, Forecasting, and Replenishment (CPFR) with key channel partners.
  • Data-Driven Strategy: Become an authority on supply chain KPIs and channel complexities. Utilize data-driven models and deep analytics to identify trends, evaluate complex data sets, and drive critical business decisions that optimize sell-through.
  • Executive Influence: Aggregate key channel insights and present, defend, and influence business plans to senior executive leadership (both internal and external) on a weekly basis.
  • Cross-Functional Alignment: Build highly effective, matrixed partnerships with regional and global Sales, Finance, SDM, and Logistics teams. Drive run-the-business alignment discussions to ensure operations plans meet sales requirements.
  • Process & Infrastructure Improvement: Identify and lead process and system improvement opportunities within Americas Operations. Create measurement frameworks to drive corrective action, standardize account deliverables, and lead large-scale global projects from concept to implementation.
  • Sustainability: Drive innovation in the supply chain toward Carbon Neutrality by 2030.

Qualifications

  • 5+ years of proven supply chain experience in planning, demand fulfillment, inventory management, forecasting, or sales operations.
  • Extensive experience in reporting, data mining, and analytics tools; ability to think strategically and execute tactically with numerical comfort.
  • Strong written communication and excellent presentation abilities; ability to influence across all levels, up to executive leadership.
  • Bachelor's degree in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a related field.

Skills

Required:Supply chain analyticsLeadership and team managementExecutive communication
Nice to have:CPFR (Collaborative, Planning, Forecasting, and Replenishment)

Benefits

  • (Not specified in the provided description)
Last updated Jul 3, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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