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Senior Software Engineer - Generative AI & ML, Customer Systems

Apple· Software and Services
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Austin, TXfull-timePosted 4mo ago

About the role

Senior Software Engineer focused on generative AI and machine learning for Apple's Customer Systems within IS&T. Contributes to model development and fine-tuning workflows for generative AI features, designs retrieval strategies for grounding large models in product-relevant data, prototypes multi-agent collaboration systems for structured reasoning, and collaborates with data and platform engineers for scalable deployment and monitoring.

Responsibilities

  • Contribute to model development and fine-tuning workflows for generative AI features.
  • Design and evaluate retrieval strategies for grounding large models in product-relevant data.
  • Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
  • Partner with data and platform engineers to ensure scalable deployment and monitoring.

Qualifications

  • 5+ years of hands-on experience in ML, backend engineering, data engineering
  • 1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs
  • Foundational understanding of RAG architectures and vector-based retrieval systems
  • Strong experience partnering with business and engineering team to deliver AI solutions
  • Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.
  • Proficiency in machine learning libraries (transformers, datasets).
  • Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.
  • Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems.
  • Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required.

Skills

Required:ML, backend engineering, data engineeringLLM training/fine-tuning/evaluationRAG architectures and vector-based retrieval
Last updated Jul 3, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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