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Operations Manager - Returns Warehouse

Quince· Warehouse QRC1
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Las Vegas, NV$121.8k - $136.6kPosted 4mo ago

About the role

Operations Manager to lead strategic operations within the Returns Warehouse, overseeing a team of Area Managers and their direct reports. Focus on reverse logistics, safety, accuracy, efficiency, and data-driven improvements across multiple return functions.

Responsibilities

  • Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
  • Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.
  • Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
  • Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
  • Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.
  • Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste.
  • Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives.
  • Foster a positive and productive work environment through coaching, recognition, and regular performance feedback.
  • Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center.

Qualifications

  • 5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting.
  • Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
  • Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment.
  • Availability to work a flexible schedule, including weekends, nights, and holidays as needed.

Skills

Required:Leadership and people managementProcess improvementData-driven decision making
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Quince

High Quality Essentials, Radically Low Prices

Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

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