← All roles

Customer Escalations Representative

Lessen· Account Operations
Apply on company site
Hybrid (Scottsdale, AZ)$20/hr - $21/hrFull Time EmployeePosted 4mo ago

About the role

CER I supporting the Customer Service Organization to review and resolve client escalations and complaints, communicating with residents about their maintenance experience.

Responsibilities

  • Identify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy
  • Resolve disputes, escalations, and unsatisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders
  • Provide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices
  • Demonstrate professionalism in communication, relationship development, customer service, etc.
  • Shift flexibility may be required
  • Foster a positive team environment
  • Ensure confidentiality and accuracy of internal and external data
  • Perform ad-hoc projects and other duties as assigned

Qualifications

  • High school diploma required
  • A minimum of 2-4 years’ experience in customer service call center environment required
  • Associates degree preferred
  • Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
  • Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity

Skills

Required:Customer ServiceVerbal CommunicationWritten CommunicationTeamworkRelationshipsOrganizational AwarenessLearning AgilityProblem SolvingProcess OrientationPrioritization
Nice to have:Microsoft Word, Excel, Outlook

Benefits

  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities
  • All the tools you'll need to be successful
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Lessen

Property services,‍ simplified.

Lessen delivers best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve the experience of property occupants.

Property maintenance solutionsReal estateproperty repairsfacilities managementresidentialcommercial
Company profileWebsite

More open roles at Lessen