Customer Experience Specialist
About the role
Ai-native finance platform for the Middle East. Role combines product operations, customer experience, and technical support to help users maximize product value and contribute to product improvements.
Responsibilities
- Build relationships with users, being the first point of contact for Customer interaction (WhatsApp, Email, Phone)
- Understand customer needs and propose solutions to meet their business requirements
- Proactively follow up on issues raised by customers
- Understand product and expense processes on the customer side and suggest improvements
- Balance autonomy in solving problems with escalation awareness
- Work cross-functionally to improve product/experience for the customer
- Be the product expert to the customer and the customer expert to the product team
- Help Alaan continuously improve how it serves its customers
Qualifications
- 3-5 years experience in similar roles with Fintech or B2B SaaS background
- Strong communication skills (written and verbal)
- Trustworthy and reliable
- Ability to own problems end-to-end
- Very organized and meticulous
- Goal-oriented with ability to work independently and in a team
- Strong fluency in English (written and oral)
Skills
About Alaan
Modern finance platform for the Middle East
Alaan is an AI-powered finance platform for businesses in the Middle East. We help businesses instantly issue corporate cards for employees, control their spending, and automate workflows. Our mission is to simplify finance for businesses in the Middle East and help them prosper. We have grown rapidly and now work with over 2000 startups, mid-market, and enterprise customers across various industries, doing tens of millions of dollars in payment volume. We've been default alive since our launch in August 2022 (9x net revenue growth in 2023, 6x in 2024), and raised one of the largest Series A rounds in the history of the Middle East backed by Peak XV (formerly Sequoia India). Check out alaan.com/careers if you want to join us!
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