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Community Manager

StackBlitz· Customer Experience
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RemoteFull-timePosted 3mo ago

About the role

Role to own and grow Bolt.new’s B2B and B2C communities by building structure, quality conversations, content, and value; includes leading the ambassador program and shaping community presence in product.

Responsibilities

  • Design, launch, and run the community ambassador program end-to-end: recruiting contributors, setting expectations, recognizing meaningful participation, and keeping quality high
  • Spot power users early, build direct relationships with them, and create clear pathways from engaged user to ambassador and advocate
  • Set and maintain the standard for what "great contribution" looks like across the community
  • Curate and grow a library of high-quality community build artifacts: starter apps, prompt packs, templates, etc.. Maintain the quality bar and make sure the best stuff is easy to find
  • Build and nurture a creator loop where community members are incentivized to build reusable assets others can learn from, remix, and ship with
  • Own the community ecosystem end-to-end. Structure it, help moderate it, set the tone, and maintain the quality bar day to day
  • Build and evolve channel architecture to support different user segments and use cases, and actively manage those spaces, not just design them
  • Run targeted engagement programs and playbooks that drive real participation
  • Be in the weeds on product feedback: triaging bugs, feature requests, and friction points with strong signal-to-noise judgment and clear context before surfacing to Product and Engineering
  • Represent the voice of the community in cross-functional conversations with Product, Engineering, and CX, and follow through to make sure it lands
  • Partner with CX Engineering to close the loop so users see their feedback reflected in product improvements
  • Identify what users are struggling with and define community-driven education priorities based on those real patterns
  • Work with CX Enablement to turn those needs into scalable programs, content, and resources
  • Curate and adapt content across skill levels and use cases: writing, editing, and reworking material to make sure it's actually useful
  • Track community health and engagement metrics, and use that data to make decisions, not just report on it
  • Build the systems, playbooks, and processes that let all of this scale as the product and user base grow

Qualifications

  • Proven track record in building, scaling, and nurturing both B2B and B2C online communities
  • Direct experience designing and running a community ambassador or advocacy program, including recruitment, onboarding, recognition, and quality management
  • Experience managing large communities at scale (10K+ members), including hands-on work with bots, roles, moderation systems, and channel architecture
  • Experience with artifact, template, or marketplace ecosystems
  • Experience designing and running community engagement and education programs (workshops, events, self-serve learning) that drive real user value and retention
  • Strong product instinct and genuine enthusiasm for AI, web development, and the builder ecosystem
  • Excellent written communication with ability to adapt tone across audiences
  • Strong editorial judgment and ability to focus on real value over engagement for its own sake
  • Data-literate: comfortable defining, tracking, and interpreting metrics to guide decisions
  • High ownership and self-direction with a proactive, high-quality output mindset
  • Experience in high-growth or early-stage environments with evolving structure and shifting priorities
  • Strong organizational and project management skills
  • Strong verbal and written English communication skills

Skills

Required:Community strategy and program designCommunity moderation and governanceContent curation and artifact library managementEducation program designData-driven decision making
Last updated Jul 5, 2026. Interested? Apply on the company site.
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About StackBlitz

StackBlitz | Instant Dev Environments | Click. Code. Done.

StackBlitz is the collaborative browser-based IDE for web developers. StackBlitz eliminates time-consuming local configuration and lets developers spend more time building.

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