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Senior Technical Customer Success Manager

Sentry· Customer Success
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New York City, New York$155k - $175kFull-timePosted 3mo ago

About the role

Technical Customer Success Manager responsible for onboarding, adoption, and value realization of the Sentry Platform, collaborating with Sales, SEs, and Engineering to ensure customer success and identify expansion opportunities.

Responsibilities

  • Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
  • Drive customer success and health through effective onboarding, adoption, value realization, and retention.
  • Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
  • Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
  • Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
  • Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

Qualifications

  • BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
  • 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
  • Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Impressive executive presence and communication abilities
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
  • You’re driven; no one needs to push you to excel; it’s just who you are
  • Passion for technology and being a part of a fast-growing SaaS company

Skills

Required:Technical product expertiseCustomer success and relationship management

Benefits

  • Base salary: $155K – $175K • Offers Equity • Offers Commission
Last updated Aug 16, 2026. Interested? Apply on the company site.
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About Sentry

Application Performance Monitoring & Error Tracking Software

Application performance monitoring for developers & software teams to see errors clearer, solve issues faster & continue learning continuously. Get started at sentry.io.

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