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Senior Technical Customer Success Manager

Sentry· Customer Success
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Hybrid (San Francisco, California)$200k - $250kFull-timePosted 3mo ago

About the role

Technical Customer Success Manager focused on onboarding, value realization, and growth for Sentry’s platform. Acts as product expert, collaborates cross-functionally with AEs, SEs, and Engineering to ensure customer success and expansion opportunities in a hybrid San Francisco role.

Responsibilities

  • Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
  • Drive customer success and health through effective onboarding, adoption, value realization, and retention.
  • Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
  • Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
  • Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
  • Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.

Qualifications

  • This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
  • BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
  • 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
  • Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Impressive executive presence and communication abilities
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
  • You’re driven; no one needs to push you to excel; it’s just who you are
  • Passion for technology and being a part of a fast-growing SaaS company
  • Bonus qualifications: Past experience as a developer/devops, Extensive knowledge in application monitoring, Logs, Metrics, Traces

Skills

Required:Technical product expertiseCustomer success/relationship managementStakeholder managementCommunication / executive presenceCross-functional collaborationIndustry knowledge
Last updated Sep 20, 2026. Interested? Apply on the company site.
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About Sentry

Application Performance Monitoring & Error Tracking Software

Application performance monitoring for developers & software teams to see errors clearer, solve issues faster & continue learning continuously. Get started at sentry.io.

AI code reviewAI/SeerApplication MonitoringCode breaksCode breaks,Error TrackingLogsMCP server
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