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Patient Activation Specialist

Cadence Solutions, Inc.· Outbound Enrollment
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RemotePosted 3mo ago

About the role

Cadence is a clinical AI company focused on remote patient monitoring and activation. The Patient Activation Specialist guides new patients through activation of remote monitoring devices and coordinates with clinical and technical teams to resolve activation issues, serving as a primary contact to drive engagement with Cadence's care model.

Responsibilities

  • Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
  • Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
  • Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
  • Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
  • Document patient interactions and device activation status accurately to maintain a complete activation record.
  • Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
  • Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.

Qualifications

  • 2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry.
  • Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
  • Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.
  • Ability to manage a structured, high-volume caseload of patient interactions daily.
  • Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Skills

Required:Device activation process managementTechnical troubleshootingCommunication (oral and written)Caseload managementAI productivity tools

Benefits

  • Competitive pay & equity*
  • Fully remote
  • Comprehensive health coverage: Medical, dental & vision
  • Paid time off
  • 401k plan + matching
  • Paid parental leave
  • Home office stipend
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Cadence Solutions, Inc.

Proactive Senior Care

Cadence delivers effective chronic disease management, better health outcomes, and financial ROI at scale through its remote patient monitoring solutions

Remote Patient MonitoringChronic Disease ManagementHealth SystemsPatient EngagementDigital Health
Company profileWebsite

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