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Technical Customer Support

Spade· Support
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Hybrid (New York, NY (hybrid))$85k - $108kFull-timePosted 3mo ago

About the role

Technical customer support role at Spade, focusing on triaging and resolving customer technical issues, building solutions with internal tools, and surfacing product insights. Hybrid NYC/Remote (US).

Responsibilities

  • Serve as first line of technical support for customers, triaging and resolving tickets while escalating complex issues to Engineering and Data teams as needed
  • Create and refine product rules to address customer issues and drive incremental improvements, working both independently and with contractor resources
  • Monitor product performance using Hex, SQL, and internal dashboards, identifying trends and surfacing insights to Data, Product, and Engineering teams for larger improvements
  • Document troubleshooting processes and resolutions to build institutional knowledge

Qualifications

  • 2+ years in a technical customer support or customer facing operations role, supporting a technical product
  • Strong customer service orientation with excellent written and verbal communication skills
  • Ability to triage, prioritize, and solve technical problems independently
  • Familiarity with SQL concepts, Excel/Sheets, and data analysis
  • Detail-oriented, process-driven approach with eagerness to improve systems and workflows
  • Based in NYC

Skills

Required:Technical customer supportSQLExcel/Sheets

Benefits

  • Competitive compensation and equity package
  • Full medical, dental, and vision benefits for US-based employees
  • Life & short-term disability insurance
  • Unlimited PTO
  • Early exercise program
  • Extended post-termination exercise period
  • 401K for retirement planning
  • Hybrid team, with pet-friendly headquarters in NYC
  • Paid parental leave
  • Work from home stipend
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Spade

Enriched transaction data you can build on

Spade is the next generation of fintech infrastructure. We’re building a financial data enrichment API purpose built to empower our customers to uncover the truth hidden within their transaction data. We use our vast, ground-truth merchant data set to decipher cryptic transactions, helping customers underwrite, detect fraud, build better banking infrastructure and get a unique understanding of their users’ spending habits.

developer-toolsfintechmachine-learning
Company profileWebsite

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