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Founding Customer Success Engineer

Cair Health· Engineering
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Remote$110k - $130kFull-timePosted 3mo ago

About the role

Founding Customer Success Engineer at Cair Health, a YC-backed healthcare tech startup building an agent-operated revenue cycle management platform. Own technical relationships with customers, configure setups, troubleshoot integrations, and build scalable agent-powered solutions. First CSE hire, shaping playbooks, tooling, and internal processes.

Responsibilities

  • Own the technical relationship for a portfolio of customers, from onboarding through ongoing support
  • Debug and resolve issues that span product, integration, and configuration. Escalate to our platform team only when it actually needs them
  • Customize customer setups to fit their revenue cycle workflows
  • Guide customers' engineers and IT teams through our APIs and integrations
  • Get forward deployed when needed: on customer calls, in their systems, solving problems live
  • Write code and build agents/skills to scale yourself. We're agent-operated, so use that same approach internally to automate repetitive customer work
  • Turn customer pain points into clear, prioritized input for product and engineering
  • Build the playbooks and docs for customer success at Cair

Qualifications

  • CS degree or equivalent hands-on experience
  • 3+ years in a technical, customer-facing role (solutions engineering, forward deployed engineering, implementation, or technical customer success)
  • Comfortable writing Python (or similar), SQL, and React on the front end
  • Working knowledge of REST APIs
  • Experience with AWS, GCP, Docker, Git, etc.
  • Hands-on experience building or working with AI agents
  • Comfortable with ambiguity, able to jump between a config change and a live escalation in the same day
  • Strong communicator, can talk to engineers and non-technical operators in the same conversation

Skills

Required:PythonSQLReactREST APIsAWSDockerGitAI agents

Benefits

  • Remote (US)
  • Competitive salary: $110K - $130K
  • Equity: 0.10% - 0.20%
Last updated Jul 15, 2026. Interested? Apply on the company site.
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About Cair Health

Predictive analytics and automation for medical claims

Still in stealth. Reach out to learn more! Backed by Y Combinator, Foundation Capital, Soma Capital, & Capital X.

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