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Configuration and Change Control Analyst (R5300)

Shield AI· Aircraft Operations Division – Customer Operations
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Dallas, TX$117k - $176kFull Time EmployeePosted 3mo ago

About the role

Senior individual contributor responsible for owning configuration discipline for the fielded V-BAT fleet, including aircraft, payloads, software, ground equipment, support equipment, and customer-specific configurations; ensures accurate, traceable, and controlled configuration management and change control across assets and customers.

Responsibilities

  • Own and maintain the V-BAT fielded and as-maintained configuration baseline for aircraft, payloads, software, ground equipment, support equipment, and related sustainment assets.
  • Track aircraft serial numbers, hardware revisions, software versions, payload configurations, ground system configurations, fielded modifications, retrofit status, and customer-specific baselines.
  • Manage the change control process for fielded V-BAT systems, ensuring approved changes are controlled, traceable, and applied to the correct aircraft, customers, and configurations.
  • Support Engineering Change Requests, Engineering Change Orders, change impact assessments, release readiness reviews, retrofit plans, and service action planning.
  • Ensure fielded fixes, retrofits, software updates, hardware changes, payload changes, and service actions are tied to the correct serial numbers, configurations, customers, and effectivity ranges.
  • Maintain configuration records for deployed aircraft, spares, payloads, ground equipment, support equipment, and field-modified assets.
  • Partner with various teams to control changes across the V-BAT fleet (Fleet Support, Sustainment Engineering, Product Engineering, Manufacturing, Quality, Supply Chain, Customer Success, Operations, Configuration Management).
  • Support release readiness reviews for software, hardware, payload, ground system, maintenance, and support equipment updates.
  • Ensure changes are documented, approved, communicated, implemented, and traceable from engineering approval through field deployment.
  • Maintain visibility of affected customers, aircraft, payloads, ground systems, spares, and support equipment by each change.
  • Define and maintain change effectivity logic (serial number, build, customer, configuration, retrofit applicability).
  • Coordinate with Product Engineering and Sustainment Engineering to understand technical change intent, steps, and field impact.
  • Coordinate with Fleet Support and Customer Success to ensure field teams understand applicable updates for each customer asset.
  • Coordinate with Manufacturing, Quality, and Supply Chain to align production records, nonconformance records, part revisions, supplier changes, and field configurations.
  • Identify configuration gaps, data inconsistencies, undocumented modifications, incomplete retrofit records, and risks to fielded fleet traceability.
  • Escalate configuration risks that could affect fleet readiness, customer support, release execution, repair decisions, or technical troubleshooting.
  • Support audits, reviews, and investigations requiring accurate configuration history, change history, serial number traceability, or fielded asset applicability.
  • Improve configuration management processes, change control mechanisms, release tracking, field modification tracking, and reporting tools as the sustainment function scales.
  • Provide leadership updates on configuration health, change control status, open risks, affected assets, and field deployment progress.

Qualifications

  • 4+ years of experience in configuration management, change control, aviation sustainment, hardware/software product support, manufacturing operations, product lifecycle management, engineering operations, or complex hardware sustainment.
  • Demonstrated experience managing configuration baselines, revision control, change effectivity, fielded asset records, engineering change processes, or product release control in a complex technical environment.
  • Strong understanding of configuration baselines, as-built records, as-maintained records, revision control, serial number traceability, effectivity management, and engineering change control.
  • Experience supporting Engineering Change Requests, Engineering Change Orders, release readiness reviews, retrofit planning, service actions, or fielded product updates.
  • Experience tracking or managing hardware revisions, software versions, payload configurations, ground equipment configurations, customer-specific configurations, or deployed asset baselines.
  • Ability to determine which aircraft, systems, customers, configurations, or serial numbers are affected by a given change, issue, release, retrofit, or service action.
  • Experience working across Product Engineering, Sustainment Engineering, Fleet Support, Manufacturing, Quality, Supply Chain, Operations, Customer Success, and Configuration Management teams.
  • Strong technical fluency with bills of material, part revisions, drawings, software releases, hardware changes, configuration records, product structures, or fielded system documentation.
  • Strong process discipline and attention to detail, with the ability to maintain accurate records across multiple systems, stakeholders, and changing priorities.
  • Ability to identify configuration risks, traceability gaps, undocumented changes, incomplete records, and process breakdowns before they affect fleet readiness or customer support.
  • Strong written and verbal communication skills, including the ability to clearly communicate change applicability, implementation status, configuration risks, and decision needs.
  • Ability to operate independently as a senior IC and drive cross-functional accountability without direct authority.
  • Ability to balance configuration rigor with field support urgency, release timelines, customer needs, and operational realities.
  • Ability to possess a Secret DoD security clearance as required by customers.

Skills

Required:Configuration managementChange controlSerial number traceability

Benefits

  • Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity
  • Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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