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US-Genius Admin

Apple· Apple Retail
Apply on company site
Hybrid (Nashville, Tennessee, United States)full-timePosted 3mo ago

About the role

Genius Admin who coordinates oversight to technicians, provides hands-on technical support, mentors team members, manages repair processes, and handles administrative and inventory tasks to ensure swift, high-quality customer service in Apple’s repair environment.

Responsibilities

  • Provide insightful, friendly, hands-on technical support to customers through different stages of the repair process.
  • Quickly diagnose product issues on the spot and explain situations with patience and compassion.
  • Offer solutions to repair or replace to get users up and running again.
  • Keep customers informed about repair status and assist with other customer service issues during the process.
  • Coordinate the customer pickup process for completed repairs, verify successful repairs, contact customers, and manage case notes.
  • Provide mentorship, knowledge sharing, and training to team members; keep personal technical knowledge up to date.
  • Manage end-of-month and new-month paperwork, CRU paperwork, and document storage.
  • Collaborate with Operations to manage and track service repair inventory; stay aware of inventory levels.
  • Order replacement consumables as needed and supervise operational activities in the Repair Room.
  • Maintain loss-prevention awareness using checks and balances based on processes and reports.
  • Balance multiple activities simultaneously to accomplish goals and delegate effectively to team members.

Qualifications

  • Adept at creative problem solving.
  • Motivated to do what’s best for the customer and the team.
  • Ability to anticipate and adjust for problems and roadblocks.
  • Capacity to make quick decisions under tight deadlines and pressure.
  • Provide information that teammates need to do their jobs and make accurate decisions.
  • Ability to orchestrate multiple activities simultaneously to accomplish goals.
  • Ability to delegate clearly and share responsibility and accountability.

Skills

Required:Problem solvingCustomer serviceCommunication
Nice to have:Leadership / mentorship
Last updated Jul 31, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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