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IT-Manager

Apple· Apple Retail
Apply on company site
Florence€53.6k - €82.8kfull-timePosted 3mo ago

About the role

Manager at an Apple Store leading, coaching, and developing a team to deliver exceptional customer experiences while driving store performance and business priorities. Works collaboratively to execute strategy, engage in Floor Leadership, and uphold Apple values including inclusion and accessibility.

Responsibilities

  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, protect all company assets, including confidential information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting differences and learning.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and approved accommodations.
  • Be proficient in English and the local language, both written and spoken (sign language supported).
  • Have experience leading others in retail, sales, or a related field.

Skills

Required:Team leadershipRecruitingCustomer serviceCommunicationDecision making
Nice to have:Conflict resolution

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products
  • education-related reimbursement including tuition
  • access to discretionary stock programs
  • potential discretionary bonuses or commission payments
  • relocation assistance
Last updated Jul 10, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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