GTM/Customer Success Lead
Hybrid (San Francisco)$80k - $120k + equityFull-timePosted 3mo ago
About the role
Role focused on owning Bond's post-sale customer lifecycle, building and leading the Customer Support and Success function, and driving onboarding, activation, retention, and expansion for high-performing founder/Executive-level customers.
Responsibilities
- Own the full post-sale customer lifecycle: onboarding, activation, retention, expansion.
- Build deep relationships with CEOs and C-suite executives; understand goals and frustrations to make them champions.
- Track usage patterns, identify at-risk accounts early, and convert happy customers into referrals, testimonials, and annual contracts.
- Build and maintain customer case files detailing success metrics, preferences, blockers, requests, and shipped items.
- Translate customer feedback into bug reports and feature requests; help prioritize what gets built and manage timelines with engineering.
- Set up and own metrics: PostHog dashboards tracking DAU/WAU/MAU, NRR, M1 and M3 cohort retention, usage trends.
- Build automations based on patterns; perform tasks manually initially to gain deep understanding.
Qualifications
- Warm, confident, and attentive communication with executives; high EQ.
- Ability to walk into rooms with CEOs/C-suite and command respect.
- Some coding or automation experience to build own workflows.
- PM-like thinking when translating feedback into tickets.
- Curiosity about the full growth picture (sales, marketing, RevOps, pricing) and willingness to contribute beyond role.
- Experience: Open to new grads (Any)
Skills
Required:Relationship management with C-suiteCustomer lifecycle managementData-driven metrics & analyticsProduct-management mindset for feedback
Nice to have:Automation and workflow tooling
Last updated Aug 26, 2026. Interested? Apply on the company site.
About Bond
Your AI Chief of Staff
Our AI Chief of Staff gives CEOs and busy executives instant visibility into project progress, team performance and key company metrics. Eliminating status updates and saving execs 10+ hours a week.
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