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Senior Manager, Technical Support Engineering - Cloud

CoreWeave· Global Field Organization - COR
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Hybrid (Sunnyvale, CA), Hybrid (San Francisco, CA), Hybrid (Bellevue, WA)$198k - $264k + equity + bonusfull-timePosted 3mo ago

About the role

Senior leadership role responsible for owning, scaling, and continuously improving CoreWeave's 24/7/365 infrastructure support function. Build and manage the Direct-to-Expert support model, define operating systems, KPIs, and cross-functional interfaces to engineering and product teams, while developing talent and ensuring high-quality, high-availability customer support for AI/HPC workloads.

Responsibilities

  • Own the strategy, health, and performance of the entire 24/7/365 infrastructure support function, scaling coverage across regions and domains.
  • Own talent acquisition and retention by hiring, onboarding, and coaching engineers with individualized development plans.
  • Stay hands-on by engaging in complex, customer-impacting issues and serving as a senior technical escalation point.
  • Build enablement and career-development frameworks for onboarding, training, and progression across the function.
  • Implement quality assurance measures including ticket reviews and playbooks to improve resolution speed, accuracy, and consistency.
  • Own the support operating model: roles/responsibilities, escalation boundaries, coverage model, and SLOs for scalable, consistent customer experiences.
  • Lead customer communication during critical incidents and resolve conflicts with clarity and empathy.
  • Track and report KPIs on team performance and customer satisfaction; plan for growth and scalability.
  • Manage cross-functional interfaces with Product Engineering, Specialist Field Engineers, and domain teams to enable Direct-to-Expert at scale.
  • Champion voice of the customer; translate support patterns into product, tooling, and process improvements.
  • Contribute to multi-quarter vision and operating plans for infrastructure support; participate in company-level planning and headcount decisions.

Qualifications

  • 5+ years of people-leadership experience and 8+ years total in technical support/operations, including running a 24/7 support function at scale in a cloud operations environment.
  • Strong background in Linux, containerization technologies, and Kubernetes; understanding of virtualization and cloud computing concepts; experience at a hyperscaler or cloud provider is a plus.

Skills

Required:Leadership & People ManagementStrategic & Operational PlanningKubernetesLinuxProgram Management
Nice to have:Networking, HPC/Slurm, RDMA

Benefits

  • Medical, dental, and vision insurance - 100% paid by CoreWeave
  • Company-paid Life Insurance
  • Voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Health Savings Account
  • Tuition Reimbursement
  • Employee Stock Purchase Program (ESPP)
  • Mental Wellness Benefits through Spring Health
  • Family-Forming support (Carrot)
  • Paid Parental Leave
  • Childcare support with Kinside
  • 401(k) with employer match
  • Flexible PTO
  • Catered lunch daily in offices/data centers
  • Casual work environment
  • Work culture focused on innovative disruption
Last updated Aug 26, 2026. Interested? Apply on the company site.

About CoreWeave

The Essential Cloud for AI

CoreWeave is the force multiplier that empowers pioneers with momentum, magnitude, and mastery—enabling them to innovate with confidence. Explore the #1 AI Cloud.

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