Solutions Consultant (Pre-sales)
About the role
Solutions Consultant responsible for leading technical evaluation from discovery through proof of concept in healthcare, translating operational pain into a business case and building tailored proofs of concept to win deals.
Responsibilities
- Run structured discovery to identify operational pain points across referral intake, prior authorization, and patient processing workflows — and quantify what they're costing the organization.
- Deliver product demonstrations that are built around the prospect's specific problems, not generic feature walkthroughs.
- Architect and build tailored Proof of Concepts using Tennr's agentic patient orchestration platform, scoped to what will move the deal.
- Build current/future state process maps that make the before-and-after undeniable.
- Own deal strategy in partnership with the AE — know where the deal stands, who the stakeholders are, and what needs to happen to close.
- Become a genuine expert in the healthcare verticals you cover (DME, infusion, specialty pharmacy, home health) — understand the workflows, the payer dynamics, and the economics well enough to be credible in a room full of operators.
- Translate Tennr's technical capabilities into business outcomes for non-technical buyers (operations leaders, CFOs, clinical directors).
Qualifications
- 3-7 years in Solutions Consulting, Sales Engineering, or a technical customer-facing role at a B2B SaaS company.
- Technically hands-on — you've configured complex software platforms, worked with APIs, or built demo/sandbox environments without engineering doing it for you. You know how data moves through a system.
- Security and compliance fluency — you can read a SOC 2, interpret technical controls (encryption, access management, network segmentation), and respond to vendor security assessments without needing someone to translate for you.
- CS degree or equivalent technical foundation strongly preferred — not because we need you to write production code, but because it signals you can figure things out when the documentation runs out.
- Healthcare experience preferred — DME, infusion, specialty pharmacy, or any provider-side operations background is a significant plus.
- Comfortable presenting to and building credibility with both operational buyers and technical stakeholders (IT, security, compliance).
- Startup experience is a plus — you build process as you go and don't wait to be told what to do.
Skills
Benefits
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Competitive parental leave
About Tennr
Fast, Transparent Patient Experiences
Tennr is solving the black hole problem in healthcare by leveraging models to digitize the flow of paperwork between healthcare providers. -- Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.
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