Forward Deployed Engineer
About the role
AI-native loan servicer Finosu seeks a Forward Deployed Engineer to blend customer-facing tech work with hands-on engineering, owning client onboarding, system integrations, and product improvements to scale AI-native loan servicing.
Responsibilities
- Figure how to integrate our systems with our client’s systems.
- Onboard a customer onto our platform within 30 days, building client pipelines to map client’s schema to ours and vice versa.
- Capture wallet share by identifying bottlenecks in adopting AI and helping clients overcome hesitations.
- Contribute back to the main system within 90 days, e.g., shipping Python code to optimize payments processing.
- Evaluate AI agent architecture and benchmarks, determine when to swap models.
- Support payment optimization and implement proactive health checks for high loan balances.
- Review session replays to optimize the app.
Qualifications
- 3+ years of experience.
Skills
About Finosu
AI Native Consumer Loan Servicer
Hi - Mark and Gab here! We met while working at Alt, a marketplace for collectibles, where we built a $200 million specialty finance business line. At Alt, we faced the complex challenges that come with servicing consumer loans. We spent countless hours and resources developing internal tools to manage loan payments, communicate with borrowers, and keep track of loan performance—all while ensuring a positive experience for our customers. However, after dealing with the headaches of manual data entry, fragmented systems, delayed payments, lack of personalized borrower engagement, and the stress of maintaining accurate records, we knew there had to be a better way to service consumer loans. So, we started Finosu to build the servicer we wish we had—an AI-powered consumer loan servicer designed to streamline and enhance every aspect of the loan servicing process. Our mission is to transform loan servicing into a seamless, efficient, and customer-centric experience. The operational cost of servicing loans reaches into the tens of billions a year and that is money out of the pocket of lenders, borrowers, investors, and ultimately the consumers as a cost of doing business – we are changing that.
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