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Quality Engineer, Employee Experience Engineering

Apple· Corporate Functions
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Cork, IrelandFull-timePosted 3mo ago

About the role

Engineering Enablement engineer within the Employee Engagement & Engineering (EEE) team under IS&T’s Employee Experience and Productivity group. Focus on quality assurance, AI evaluation, testing pipelines, and collaboration with ML engineers, product, and legal teams to ensure reliable, user-centered experiences across Apple’s AI-enabled applications.

Responsibilities

  • Drive quality engineering through internal testing, including User Acceptance Testing (UAT)
  • Design and generate realistic synthetic datasets, including adversarial and edge-case scenarios, that closely resemble real-world user interactions, prompts, and response patterns to support comprehensive project testing.
  • Systematically review AI-generated outputs against a defined evaluation rubric to identify fabricated facts, invented references, non-existent entities, and unsupported claims.
  • Analyse evaluation data to identify recurring failure patterns, quality degradation trends, and areas of improvement across model versions and product domains.
  • Generate actionable insights from validation results to prioritize model retraining efforts and prompt refinement.
  • Design and build end-to-end automated evaluation pipelines that streamline the validation workflow, from input ingestion and response evaluation to scoring and reporting.
  • Integrate LLM-as-a-judge frameworks and custom evaluation models into the automation pipeline to enable consistent, repeatable, and scalable quality assessments as part of the CI/CD pipeline.
  • Implement alerting and monitoring mechanisms within the AI automation framework to detect quality drops in real time and trigger escalation workflows.
  • Partner with ML engineers, prompt engineers, product teams, and content/legal teams to align evaluation standards with business goals and compliance requirements.
  • Maintain documentation of technical processes, systems, and troubleshooting.
  • Build relationships with internal business partners to understand their needs and advocate for their experience.

Qualifications

  • Experience in software engineering, quality engineering, or application operations as part of a team and understanding of software development lifecycle and agile/sprint-based delivery processes
  • Experience testing AI applications evaluating model outputs, basic prompt engineering, and automating data validation.
  • Experience with testing methodologies — manual testing, UAT, regression, and exploratory testing
  • B.S. or M.S. in Computer Science, Software Engineering, or equivalent experience
  • Proficiency in testing and operations within Apple platforms, including macOS and iOS.
  • Expertise in CI/CD pipelines and release management processes.
  • Experience with test automation frameworks such as XCTest, XCUITest, Selenium, and Playwright.
  • Experience in AI prompt engineering.
  • Exposure to native application development in Swift or SwiftUI.
  • Experience in customer-facing or support roles that necessitated escalation management.
  • Familiarity with Jira, Radar, or analogous issue tracking systems for sprint and release management.

Skills

Required:Quality engineeringAI model evaluationTest automationCI/CDPrompt engineering
Nice to have:Swift/SwiftUIIssue tracking (Jira/Radar)

Benefits

  • Apple benefits package that supports employees across health, wellness, and family support (specific benefits not enumerated in description)
Last updated Aug 7, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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