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GTM Business Operations Associate

Scale AI· Business Operations
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Hybrid (London)full-timePosted 2mo ago

About the role

Role to streamline sales operations for Scale’s Global Public Sector, enabling onboarding, playbooks, advisor program management, and deal support across bids, tenders, and pricing.

Responsibilities

  • Design and run onboarding for new GTM hires - building the curriculum, materials and 30/60/90-day milestones that get sellers productive quickly
  • Build and maintain a central library of enablement content (product and use-case overviews, customer stories, competitive positioning, objection handling) and keep it current as offerings evolve
  • Partner with Product, EPD and Marketing to turn new launches and capabilities into clear, field-ready training for the sales team
  • Work alongside the Head of Commercial Strategy & Operations to document and refine our sales playbooks, stage definitions, qualification criteria and deal handoffs, and support their rollout across regions
  • Keep the GTM operating cadence running smoothly - weekly pipeline reviews, monthly forecast calls and quarterly business reviews - by preparing inputs, flagging risks and tracking follow-through on actions
  • Prepare the forecasting and pipeline reporting used by leadership, pulling together data from across the sales team and improving accuracy over time
  • Keep CRM (Salesforce) data clean and up to date, working with sellers on opportunity hygiene, and surface ideas for where tooling and AI could remove manual work
  • Track GTM metrics (pipeline generation, conversion, win rates, cycle times, bookings vs. target) and turn the data into clear insights for the sales team and leadership
  • Partner with the Head of Commercial Strategy & Operations on the day-to-day running of the advisor program - coordinating onboarding of new advisors and keeping a clear view of each advisor’s network, expertise and active engagements
  • Coordinate introductions, briefings and follow-ups between advisors and deal teams, so every engagement has a clear objective and next step
  • Track advisor impact (meetings sourced, pipeline influenced, deals supported) and prepare the analysis that informs where we invest, expand or refocus the program
  • Handle the operational side of advisor relationships, including agreements, check-in scheduling and internal reporting
  • Partner with deal teams on complex opportunities - helping structure pricing and commercial proposals, building pricing models, and coordinating internal approvals across finance, legal and leadership
  • Run the bid and tender process - tracking opportunities and deadlines, coordinating contributors across sales, EPD, legal and security, and keeping submissions on time and to a high standard
  • Build a reusable bid library (standard responses, compliance and security answers, case studies, pricing templates) so each submission is faster and stronger than the last
  • Capture learnings from wins and losses and feed them back into playbooks, pricing guidance and enablement

Qualifications

Skills

Required:Data analysisCRM & reporting
Nice to have:Deal & pricing strategy
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

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