UX Researcher
About the role
UX Researcher role at Netomi, a leading agentic AI platform for enterprise customer experience. Remote (US). Full-time. Works closely with Product and Design to conduct formative and validation research, partnering with outbound and AI deployment teams to derive actionable UX improvements in enterprise SaaS/AI deployments.
Responsibilities
- Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
- Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
- Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
- Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
- Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
- Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
- Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater
Qualifications
- 4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
- Strong command of both qualitative and quantitative methods, and good judgment about which to use when
- Experience researching with enterprise users and buyers, not just consumers
- Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
- Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
- Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
- Strong collaboration across Product, Design, Engineering, and go-to-market teams
Skills
About Netomi
Self-Driving Customer Care
Welcome to Netomi AI, where we are revolutionizing the world of customer experiences through cutting-edge artificial intelligence. Our mission is clear: to create AI that not only solves mission-critical problems for the world's largest brands but also fosters genuine customer love. Backed by industry titans like Y-Combinator, Index Ventures, Jeffrey Katzenberg, and Greg Brockman, Netomi AI is at the forefront of defining the future of AI-driven customer engagement. At Netomi, we embody our core values in everything we do: Passion: We love what we do, genuinely. We persevere, creatively problem solve, and grow from adversity. Customer Focus: We obsess over creating a positive impact and deliver experiences that meet or exceed the needs of our customers, and their customers. One Team: We believe in working collaboratively as One Team to meet shared objectives and goals. Joining Netomi AI means being part of a dynamic, fast-growing team that values innovation, creativity, and hard work. As a key player in the Generative AI revolution, you'll have the opportunity to significantly impact our success while developing your skills and career in the ever-evolving field of AI. Netomi AI is not just a workplace; it's a community of visionaries shaping the future of customer engagement. If you're ready to be part of something extraordinary, where your passion aligns with our values and vision, we invite you to explore opportunities with us. Your journey to redefine customer experiences with brand-safe AI starts here. Mission To empower the highest quality customer experiences with brand-safe AI. Vision Building Brand and Customer Love
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