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Service Delivery Manager

Nebius· Infrastructure
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Hybrid (Amsterdam, Netherlands)full-timePosted 2mo ago

About the role

Service Delivery Manager to support strategic hyperscale customers using bare metal and GPU cloud AI infrastructure in Nebius data centers. Acts as the technical and operational interface between customers/platform and Nebius infrastructure teams to ensure reliable service delivery, SLA compliance, and smooth operations of large-scale GPU clusters and bare metal environments.

Responsibilities

  • Serve as the primary technical point of contact for the customer.
  • Manage operational relationship with hyperscale customers.
  • Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.
  • Ensure SLA and SLO compliance for infrastructure services.
  • Drive incident management and root cause analysis.
  • Track service performance and operational metrics.
  • Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
  • Coordinate bare metal deployments, replacements, and capacity expansion.
  • Align infrastructure operations with customer workload requirements.
  • Establish operational processes for hyperscale infrastructure environments.
  • Lead service reviews and operational planning with internal and customer teams.
  • Improve reliability, response times, and operational workflows.
  • Partner with engineering, networking, and hardware lifecycle teams.
  • Support infrastructure scaling and new cluster deployments.
  • Participate in planning for large-scale AI compute infrastructure.

Qualifications

  • 5+ years in technical account management, service delivery, or infrastructure operations
  • Experience working with hyperscale customers or large enterprise clients
  • Background in cloud, AI infrastructure, or data center operations
  • Understanding of bare metal infrastructure
  • Experience with data center environments
  • Familiarity with GPU clusters / AI workloads (preferred)
  • Knowledge of networking, hardware lifecycle, and infrastructure monitoring
  • Strong stakeholder management
  • Ability to operate in high-scale infrastructure environments
  • Excellent communication between technical and business teams

Skills

Required:Technical account management / service deliveryCloud, AI infrastructureBare metal infrastructure

Benefits

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and ownership
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Nebius

The ultimate cloud for AI explorers

Discover the most efficient way to build, tune and run your AI models and applications on top-notch NVIDIA® GPUs.

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