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Forward Deployed Engineer, Operations & Sustainment - open level (R5497)

Shield AI· Hivemind Solutions Division – Applications Engineering
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Hybrid (San Diego, CA / Washington, DC / Remote)$156k - $320kFull Time EmployeePosted 2mo ago

About the role

Forward Deployed Engineer role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. Highly technical, customer-facing with travel up to 50%+ to install, configure, validate, train, troubleshoot, and sustain Hivemind products across global deployments.

Responsibilities

  • Deploy with customers on site globally, with an expectation of up to 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products.
  • Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows.
  • Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps.
  • Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows.
  • Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints.
  • Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop.
  • Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback.
  • Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.
  • Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture.

Qualifications

  • Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience.
  • 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role.
  • Strong technical background in software engineering, systems integration, or autonomy-adjacent systems.
  • Proficiency writing, reading, and debugging modern C++ code.
  • Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows.
  • Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows.
  • Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments.
  • Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on.
  • Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments.
  • Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure.
  • Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements.

Skills

Required:C++PythonBashLinux / Embedded SystemsField Troubleshooting & Customer Communication
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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