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Creative Pro

Apple· Apple Retail
Apply on company site
Hybrid (Putrajaya, Selangor, Malaysia)Full-timePosted 2mo ago

About the role

As a Creative Pro, you advocate Apple’s ecosystem to customers, the store team, and the broader community. You facilitate learning for the store team and customers, help everyone understand the possibilities created by Apple technology, and inspire customers to discover, own, and love Apple products. You promote and deliver engaging Today at Apple sessions, mentor team members, and drive ownership by recommending solutions that meet customer needs while continually improving the store experience.

Responsibilities

  • Promote and deliver engaging Today at Apple sessions about Apple’s products and services to encourage active customer participation and team engagement.
  • Generate excitement and engagement for Apple products and services through Today at Apple programming and events.
  • Identify what excites customers and connect them to relevant programming and activities in the store and local community.
  • Serve as the ambassador of Apple’s products and services to peers and act as the facilitation subject matter expert in the store.
  • Mentor and train Today at Apple team members to develop their knowledge and skills.
  • Drive ownership by recommending solutions that meet customer needs and create owners.
  • Seek, analyze, interpret, and act on feedback from peers and customers to improve the Apple Store experience.
  • Maintain knowledge of new products, technologies, and trends to facilitate relevant sessions; demonstrate familiarity with internal support resources.
  • Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
  • Have experience in retail or sales, or related work experience.
  • Have experience training or mentoring peers on products and sales capabilities.
  • Be proficient in the local language, both written and spoken.
Last updated Aug 28, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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