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IT Operations Regional Lead

Apple· Marketing
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Hybrid (Brazil)Full-timePosted 2mo ago

About the role

Regional IT lead role focusing on design, implementation, and management of IT environments for learning environments across LATAM. Fully remote position in Brazil, requiring cross-functional coordination, project leadership, security/compliance, and travel.

Responsibilities

  • Act as the liaison between teams at various sites, covering technology needs, issues, and projects
  • Lead technical project management of cross-functional projects across the region
  • Manage the development, packaging, notarization, testing, and distribution of executables
  • Produce weekly activity reports across various systems and services
  • Architect, test, implement, and maintain new solutions that benefit services, systems, and users
  • Conduct regular review meetings with vendors, clients, and IT staff
  • Diagnose, triage, and escalate or return production issues to service across global sites on demand
  • Track and report the solution component lifecycle, from concept through end of life
  • Ensure adherence to applicable local, state, and federal laws, codes, regulations, and policies for data collection across jurisdictions

Qualifications

  • 3+ years of experience leading or managing technical support teams
  • 5+ years of experience supporting Apple environments in large-scale business or education settings
  • 5+ years of experience supporting infrastructure, including networks and servers/services
  • Experience managing or coordinating cross-functional technical projects
  • Experience managing vendor relationships
  • Experience with the UNIX command line, including scripting, packaging, and remote server management
  • Proficiency in both written and verbal English and Portuguese
  • Extensive domestic travel required, with occasional international travel (primarily to the U.S.)
  • Experience producing timely, easy-to-understand reports that translate complex analytical findings for non-technical internal and external teams
  • Experience aligning technical work with fundamental business objectives
  • Experience delivering detailed, high-quality work in a fast-paced environment
  • Experience working independently without direct supervision
  • Experience navigating competing priorities across multiple teams and stakeholders
  • Certification in Mobile Device Management (MDM)
  • Certification in UNIX/Linux, networking, or audio-visual technologies
  • Project management certification, such as Project Management Professional (PMP)

Skills

Required:Liaison and stakeholder managementCross-functional project leadershipExecutable development and distributionVendor relationship management
Last updated Aug 7, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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