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Technical Operation Engineer

Apple· Software and Services
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Hybrid (Shanghai)Full-timePosted 2mo ago

About the role

Technical Operations Engineer to support and improve business-critical Customer Systems services within Apple’s IS&T organization, focusing on production support, automation, reliability engineering and Operational Excellence for global customer-support platforms.

Responsibilities

  • Operate globally distributed, business-critical customer-support applications and platforms.
  • Monitor service availability, latency, capacity, throughput and error rates.
  • Lead troubleshooting of complex application, infrastructure, database, integration and network issues.
  • Participate in or lead major-incident response, service restoration and stakeholder communication.
  • Perform root-cause analysis and drive permanent corrective actions.
  • Identify recurring incidents, operational gaps and reliability risks, and convert them into improvement initiatives.
  • Build automation, diagnostics and self-service tools to reduce manual operational work.
  • Develop dashboards, health checks, actionable alerts and automated remediation.
  • Drive Operational Excellence across incident, problem, change, release and capacity management.
  • Define and track service metrics, operational KPIs, SLIs and SLOs.
  • Support Java applications, REST APIs, microservices and asynchronous integrations.
  • Coordinate production releases, configuration changes, deployment validation and rollback planning.
  • Lead production-readiness and operational-readiness reviews for new services and major changes.
  • Partner with software engineering teams to improve application operability, resilience and supportability.
  • Maintain runbooks, troubleshooting guides and service documentation.
  • Support capacity planning, resilience testing and disaster-recovery exercises.
  • Participate in on-call rotations and support critical launches and business events.
  • Mentor junior engineers and promote a culture of ownership and continuous improvement.

Qualifications

  • 7+ years of experience in Technical Operations, production engineering, application support or Site Reliability Engineering.
  • Strong troubleshooting skills across Linux, applications, APIs, databases and networks.
  • Experience deploying, monitoring and supporting Java-based enterprise applications.
  • Experience with scripting or software development using Python, Java, Go or shell.
  • Experience with logging, monitoring and observability tools such as Splunk.
  • Understanding of HTTP, DNS, TCP/IP, load balancing and distributed systems.
  • Experience with incident, problem, change and release-management processes.
  • Demonstrated ability to use operational metrics and incident trends to drive service improvements.
  • Strong communication, documentation and stakeholder-management skills.

Skills

Required:Linux troubleshootingJava-based enterprise applicationsScripting / developmentLogging / monitoring / observability

Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally.
  • Apple is committed to accessibility and providing reasonable accommodation to applicants with disabilities.
Last updated Sep 4, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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