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Services Partner Operations, APAC

Apple· Software and Services
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Hybrid (Singapore)Full-timePosted 2mo ago

About the role

Program manager role to support onboarding and ongoing success of Asia Pacific partners delivering Apple Services, turning pilots into scalable, repeatable initiatives and driving long-term growth through cross-functional collaboration and stakeholder alignment.

Responsibilities

  • Own end-to-end program management for integrations with new channel partners, driving timelines, milestones, and cross-functional coordination, holding the integrator and external partner accountable towards these deliverables
  • Apply standard methodologies, champion customer experience, and evaluate the impact of technical implementation decisions across multiple platforms.
  • Develop an in-depth understanding of back-end systems to proactively identify and mitigate issues before they occur.
  • Focus on achieving key business objectives such as:
  • - Ensuring a high-quality Apple customer experience through partners
  • - Transitioning manual processes to automated and scalable ones
  • - Driving high-quality integrations that result in engaged subscribers across Apple's Services
  • Collaborate across the organization to identify and define areas for improvement and optimization of partner onboarding.
  • Contribute to tracking partner progress against a roadmap and contribute to leadership updates through weekly reporting and quarterly business reviews as requested.

Qualifications

  • 5+ years of experience in partner operations, technical program management, or a related field within a technology or services organization
  • Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams
  • Hands-on experience with technical integrations, API-based implementations, or back-end platform operations
  • Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs
  • Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews
  • A passion and curiosity for solving complex operational challenges
  • Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity
  • 7+ years of experience in partner operations, business development, or technical program management
  • Experience working within or alongside subscription-based services businesses
  • Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes
  • Ability to influence without authority across diverse, matrixed organizations
  • Exceptional attention to detail
  • Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies
  • Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering)
  • Depending on market alignment, professional proficiency in Mandarin, Japanese or Korean to effectively communicate with internal stakeholders, business partners and vendors located in the respective markets.

Skills

Required:Programme managementTechnical integrations
Last updated Aug 7, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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