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Platform Operations Business Specialist

Apple· Marketing
Apply on company site
Cupertino, California, United States$123.7k - $218kFull-timePosted 2mo ago

About the role

The Platform Operations team supports cross-functional business solutions and external support for Apple Ads customers. The Business Specialist role focuses on supporting business operations for existing and future service platforms, collaborating with internal and external partners, and advocating for the Apple Ads business and its customers.

Responsibilities

  • Provide internal and external client support for Apple Ads systems and technical tools
  • Investigate and solve technical issues
  • Lead support issues by providing data and analysis to Operations, Engineering and Product teams
  • Monitor, analyze, and report on support efforts to key internal partners
  • Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
  • Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers
  • Assist internal Apple teams with policy enforcement and management efforts
  • Promote ongoing education for supported teams on internal tools and products
  • Develop support content and implement training for internal partners
  • Flexible to work with partners and teams across multiple time zones
  • Flexible to work on weekends and holidays on rotation

Qualifications

  • Experience (3-5 years) in Advertising Operations or similar customer support role
  • Experience in a customer support organization focused on customer satisfaction
  • Fundamental knowledge of ad operations and ad delivery services
  • Experience reviewing technical requirements documentation
  • Bachelor's Degree or equivalent

Skills

Required:Customer support and communicationProblem-solving and prioritizationIndependent work and teamworkDetail orientationCross-time-zone collaborationEffective communication (data interpretation)Adaptability in ambiguityProactive initiative
Nice to have:Advertising operations knowledgeB2B advertising experienceDeveloper relations experience

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • potential discretionary bonuses or commission payments as applicable
  • relocation assistance may be available
  • Employee Stock Purchase Plan participation and discretionary stock awards
Last updated Aug 7, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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