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Japan Vehicle Recovery, Safety, & Logistics 日本の車両リカバリー、安全性、物流.

Waymo· Operations
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TokyoFull-timePosted 2mo ago

About the role

Leadership role focused on strategic recovery operations, vendor management, incident response, and cross-functional collaboration to scale Waymo’s vehicle recovery, safety, and logistics framework in Japan.

Responsibilities

  • Strategic Recovery Operations: Drive end-to-end development and implementation of a scalable operational framework for on-road vehicle recovery, ensuring seamless towing and roadside support across multiple high-density markets.
  • Vendor Performance Management: Manage relationships with third-party recovery partners (3PL), holding them to rigorous service-level agreements (SLAs) regarding response times, safety certifications, and equipment readiness.
  • Incident Response & Safety: Act as the primary escalation point for complex recovery scenarios, ensuring all field maneuvers adhere to strict high-voltage (HV) safety standards and autonomous system protocols.
  • Drive Operational Throughput: Optimize "last-mile" logistics by partnering with Depot Operations to streamline the arrival and staging of disabled vehicles, minimizing downtime and maximizing technician throughput.
  • External Stakeholder Liaison: Lead coordination with local Law Enforcement, First Responders, and Municipal DOTs to standardize how autonomous vehicles are handled during roadside incidents.
  • Analyze & Innovate: Use data-driven insights to identify systemic trends and bottlenecks, providing executive-ready reporting that informs fleet-wide efficiency and safety improvements.

Qualifications

  • 7+ years of experience leading large-scale commercial fleet operations, vehicle recovery, or high-stakes logistics.
  • 5+ years of EV platforms experience, including high-voltage shutdown procedures and the complexities of towing heavy-battery vehicles.
  • Experience managing complex SLAs and driving third-party accountability through data-driven performance audits.
  • Proven ability to lead distributed teams across multiple geographies in a high-velocity, 24/7 environment.
  • Data-driven mindset with ability to use operational metrics to reduce cost-per-recovery and optimize response times.
  • Experience collaborating with internal cross-functional teams, city officials, and regulatory bodies to align operational goals with municipal requirements and safety standards.

Skills

Required:Strategic operations developmentVendor managementIncident response and safetyData analysis & reporting

Benefits

  • Health and wellness benefits (medical, dental, vision)
  • Financial wellness including compensation, bonus opportunities, equity, and employee discounts
  • Flexible and time-off options including remote/hybrid work, paid time off, bereavement, sick, and parental leave
  • Support for families including enhanced leave options (26 weeks birthing, 18 weeks non-birthing)
  • Learning and development opportunities including education reimbursement and mentorship
  • Access to Google offices and associated perks (cafes, wellness centers, massages)
  • Wellbeing programs and at-home fitness/cooking classes
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Waymo

The World’s Most Experienced Driver

Waymo—formerly the Google self-driving car project—makes it safe and easy for people & things to get around with autonomous vehicles.

Autonomous DrivingAutonomous VehiclesMobilityRide-Hailliquid-ai-recruiting-target
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