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Product Development Engineer

AMD· Engineering
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Hybrid (Hsinchu)Full-timePosted 2mo ago

About the role

Senior Customer Quality Engineer (CQE) to lead customer quality engagements for AMD’s Data Center, Networking and AI Infrastructure customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle.

Responsibilities

  • Customer interface: act as main point of contact for customer quality issues, escalations, audits, and scorecards; manage customer communications for nonconformances, containment, interim actions, and permanent corrective actions; support customer visits, line audits; host Quarterly Quality review meetings with customers
  • Issue management and problem solving: own end-to-end complaint process (intake, triage, containment, root cause analysis, verification of effectiveness); lead structured problem-solving (8D) using 5-Why, Ishikawa, Pareto, and DOE when appropriate; coordinate cross-functional teams to prevent recurrence
  • Data analysis and reporting: monitor key metrics (DPPM, AFR, LRR, MFR); analyze trends from incoming, in-process, and field data; maintain records in QMS and generate reports for internal reviews and customer scorecards; align accurate quality indices with customers
  • Production and supplier collaboration: partner with SQE and MQE for quality excursions improvement; support supplier quality on incoming defects related to customer issues; participate in supplier 8Ds as needed; validate containment effectiveness and coordinate disposition of suspect material
  • Continuous improvement: lead or support kaizen events focused on defect reduction, early defect discovery, and improving customer satisfaction

Qualifications

  • Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering or related technical discipline; Advanced degree preferred
  • 8+ years of experience in Customer Quality / Supplier Quality / Reliability Engineering
  • Proven experience managing customer-facing quality issues in manufacturing or semiconductor environment
  • Strong expertise in quality methodologies: 8D, FMEA, CAPA, Six Sigma
  • Experience with server platforms, x86 processors, AI accelerators, networking products, Ethernet adapters, SmartNICs, DPUs, AI-NICs, or high-performance data center infrastructure is highly desirable

Skills

Required:Customer advocacy and stakeholder managementAnalytical thinking and statistical literacyRoot cause analysis and corrective action rigor

Benefits

  • Benefits offered are described: AMD benefits at a glance
Last updated Oct 22, 2026. Interested? Apply on the company site.
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AMD delivers leadership high-performance and adaptive computing solutions to advance data center AI, AI PCs, intelligent edge devices, gaming, & beyond.

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