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Program Manager, Enterprise Technology Services

Apple· Information Systems and Technology (IS&T)
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Sunnyvale, CA$144.6k - $263.8kFull-timePosted 2mo ago

About the role

Enterprise Technology Services (ETS) within Apple's IS&T organization leads global-scale platforms and services that secure and run Apple's operations, including identity, device security, anti-abuse, supply chain, manufacturing, and product launch readiness. The role greets a Program Manager to lead end-to-end strategy, design, and management of large technical programs, leveraging AI tools to improve planning, analytics, and decision-making across the organization.

Responsibilities

  • Large-Scale Program Architecture: Structure and execute multi-stream, high-budget technical transformations. Apply formal consulting frameworks to map complex workflows, quantify ROI, and drive change management across global business units.
  • Stakeholder Engagement: Act as a technical thought leader, influencing C-suite decision-making through data-driven insights and executive storytelling.
  • Business Function Embedding: Work directly alongside business functions to deeply understand their workflows and pain points.
  • Financial & Operational Rigor: Manage program budgets, compute resource allocations, and business case modeling with rigor and precision.
  • Technical Troubleshooting: Drive complex technical blockers and issues during deployment, acting as a liaison between business function needs and the product engineering teams.
  • You should bring solid experience in systems software and project management, strong communication and leadership skills, and a track record of driving and delivering multiple complex projects simultaneously.
  • Strong written and verbal communication is key as you drive projects forward, prioritize work, facilitate the removal of obstacles, and escalate risks.
  • 6+ years of experience in technical program management and delivery.
  • Exceptional ability to decompose highly ambiguous, unstructured problems.
  • Strong analysis, problem-solving, and troubleshooting skills.
  • Experience as a technical thought leader, influencing leadership decision-making through data-driven insights and executive storytelling.
  • Attention to detail and the ability to master new applications and technologies quickly.
  • Ability to thrive in a collaborative and fast-paced environment, both within your team and cross-functionally.
  • Hands-on exposure to GenAI capabilities and concepts
  • Experience at a top-tier management consulting firm (MBB, Big 4) or investment bank.
  • Experience handling technical programs with regulatory impacts
  • Experience building solutions using GenAI, with a strong understanding of LLM application architecture, vector databases, Retrieval-Augmented Generation (RAG), and evaluation frameworks.
  • High proficiency in Python and SQL, with experience building functional applications using AI orchestration libraries (e.g., LangGraph, CrewAI, AutoGen) and integrating enterprise APIs, especially in support of a regulatory environment
  • MBA preferred
  • BS/MS in Computer Science, Software Engineering, or equivalent.

Qualifications

  • 6+ years of experience in technical program management and delivery.
  • Exceptional ability to decompose highly ambiguous, unstructured problems.
  • Strong analysis, problem-solving, and troubleshooting skills.
  • Experience as a technical thought leader, influencing leadership decision-making through data-driven insights and executive storytelling.
  • Attention to detail and the ability to master new applications and technologies quickly.
  • Ability to thrive in a collaborative and fast-paced environment, both within your team and cross-functionally.
  • Hands-on exposure to GenAI capabilities and concepts
  • Experience at a top-tier management consulting firm (MBB, Big 4) or investment bank.
  • Experience handling technical programs with regulatory impacts
  • Experience building solutions using GenAI, with a strong understanding of LLM application architecture, vector databases, Retrieval-Augmented Generation (RAG), and evaluation frameworks.
  • High proficiency in Python and SQL, with experience building functional applications using AI orchestration libraries (e.g., LangGraph, CrewAI, AutoGen) and integrating enterprise APIs, especially in support of a regulatory environment
  • MBA preferred
  • BS/MS in Computer Science, Software Engineering, or equivalent.

Skills

Required:Program managementSystems thinking / decompositionExecutive communication / storytellingGenAI / AI orchestrationPythonSQL
Nice to have:Regulatory compliance in tech programs

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses including tuition
  • discretionary bonuses or commission payments
  • relocation assistance
  • Apple shareholder opportunities via discretionary employee stock programs
  • Employee Stock Purchase Plan
Last updated Sep 11, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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