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Patient Success Advocate - Evening Shift

Cadence Solutions, Inc.· Patient Success
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Remote$20/hr - $22/hrfull-timePosted 2mo ago

About the role

Remote patient support role delivering comprehensive assistance to patients and partners in Cadence remote monitoring programs, focusing on inquiries, administrative support for clinicians, and patient engagement/retention.

Responsibilities

  • Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
  • Educate customers on the features, functionalities, and benefits of Cadence technology products and services, empowering them to maximize medical device usage.
  • Conduct follow-up communication with customers to ensure issues are resolved, gather feedback, and provide additional assistance as needed.
  • Escalate patient concerns to care delivery teams for prompt and efficient resolution.
  • Execute patient engagement and retention initiatives across the Cadence remote monitoring program.
  • Draft patient communications and summarize call interactions using AI-assisted tools, applying independent judgment for accuracy and appropriateness.
  • Document patient interactions accurately across applicable systems to support care team visibility and continuity of care.

Qualifications

  • Multi-channel (voice, email, SMS) help desk experience interacting directly with consumers; Zendesk is a plus.
  • Experience in a customer-facing healthcare-related field (advocacy, health system, insurance) providing excellent service and helping patients navigate the healthcare system; Medicare experience preferred.
  • Prior experience in a metrics-driven role with problem-solving, probing questions, troubleshooting, and trend identification with proactive suggestions.
  • Remote work experience with a home office setup and stable wifi; speed test required before interview.
  • Ability to represent Cadence positively, accept feedback, and continuously learn.
  • Remote patient monitoring support experience is a plus.
  • Fluency with AI productivity tools (e.g., Gemini, Notion AI) and comfort applying them to workflows, reporting, and documentation.

Skills

Required:Client support / customer serviceHealthcare navigationRemote work readiness

Benefits

  • Competitive pay & equity
  • Fully remote
  • Comprehensive health coverage: Medical, dental & vision
  • Paid time off
  • 401k plan + matching
  • Paid parental leave
  • Home office stipend
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cadence Solutions, Inc.

Proactive Senior Care

Cadence delivers effective chronic disease management, better health outcomes, and financial ROI at scale through its remote patient monitoring solutions

Remote Patient MonitoringChronic Disease ManagementHealth SystemsPatient EngagementDigital Health
Company profileWebsite

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