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Product Support Lead

Zaymo
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Hybrid (Lehi, UT)$55k - $75k + bonusFull-timePosted 2mo ago

About the role

TLDR: We’re looking for a Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. High-impact role reporting to the CEO, owning the support function from its early stage and shaping knowledge base and product feedback.

Responsibilities

  • Owning all of the customer support experience after a customer is live
  • Improving the AI support agent
  • Owning the customer-facing knowledge base
  • Quickly becoming the most knowledgeable person about Zaymo’s product
  • Advocating for customer needs by influencing product decisions
  • Career growth can lead to either running support as it scales or moving to onboarding/customer success

Qualifications

  • Experience: Any (new grads ok)
  • In-office in Lehi, UT (must be willing to work in-person)

Skills

Required:Customer support operationsKnowledge base managementProduct feedback / advocacy

Benefits

  • Includes $10k bonus on performance
  • On-target earnings $55k - $75k
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zaymo

Interactive email builder for ecommerce brands

Recent changes in email clients made it possible to embed a whole website inside an email. We've built the first email builder that lets Shopify brands create emails that are fully interactive like websites. Zaymo emails decrease friction and increase conversion for product marketing and data collection.

e-commercemarketingemail
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