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Program Associate

Hope Services· Mental Health Services – Clinical Services Team
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Concord, CA$26.75/hrFull-timePosted 2mo ago

About the role

Position supports program and service quality through associate-level administration of key new programs (clinical and financial aspects), data gathering and analysis of medical records, and back-up support to management for the Counseling programs.

Responsibilities

  • Management of special projects or contracted services
  • Supervise quality of the clinical records in Mental Health dept. Analyze outcomes from our clinical work, and make suggestions for improvement.
  • Help gather data on outcomes from clinical work, and help tabulate for research, presentations, and outcome reports
  • Provide Counseling quality control, examining billing records versus clinical records to ensure correspondence.
  • Attend SCCMH trainings on clinical work and Unicare and meetings as necessary.
  • Help implement EHR in front office.
  • Participate as an integral part of a multi-disciplinary team designed to meet the needs of clients and their families.
  • Assist with scheduling of clinical contacts, and phone inquiries from clientele and other agencies.
  • Other duties as assigned to ensure efficiency and quality of the programs.
  • Go into field as requested to gather information or assist in quality service delivery.
  • Assist with major events involving clients and their families, including parent nights.

Qualifications

  • B.A./B.S.
  • Meet eligibility requirements for billable SCCMH work.
  • Clinical interest in developmental disability or psychology; will substitute accounting, finance, project management experience/ duties if relevant.

Skills

Required:Word processing, spreadsheets, and database managementAbstract thinking and conceptualizationIndependent researchFlexibility, prioritization, concentrationCommunication with diverse stakeholdersKnowledge of management, planning, regulations, compliance
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Hope Services

Developmental Disabilities Programs San Jose Bay Area | Hope Services

Hope Services provides assistance to individuals with developmental disabilities and their families through donation supported programs and advocacy.

Developmental DisabilitiesAdvocacyDonation supportCommunity Services
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