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Technical Support Engineer II

CoreWeave· Global Field Organization - COR
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Remotefull-timePosted 2mo ago

About the role

Support-focused role within CoreWeave's product, helping users with highly technical questions, bugs, and feedback; work with engineering and product teams, maintain SLAs, and participate in 24/7 on-call rotations.

Responsibilities

  • Quickly respond to all inbound support requests, including email, live chat, and community forums
  • Triage bugs and requests based on customer type and severity of issue
  • Track inbound and outbound responses to ensure contact SLAs are being met
  • Maintain a fast response time for entire user base
  • Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
  • Recognize trends in user messages to help identify areas of improvement in internal or external documentation
  • Learn W&B’s product features and build up knowledge base to resolve issues on your own
  • Participate in a 24/7 on-call rotation to provide support during weekends

Qualifications

  • 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
  • Python proficiency
  • Experience using Keras, Tensorboard, TensorFlow, PyTorch, PyTorch Lightning, Jupyter notebooks, Colabs, matplotlib and other ML frameworks and tools
  • Native Japanese speaker
  • A passion for connecting with real users and enabling them to be power users of the product
  • Good organization of assigned requests to oversee timely follow-up for every message
  • Work autonomously in a self-directed environment
  • Proactively find ways to improve processes and collaborate internally
  • Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
  • Interest in machine learning

Skills

Required:ProgrammingPythonCustomer communication

Benefits

  • Medical, dental, and vision insurance - 100% paid for by CoreWeave
  • Company-paid Life Insurance
  • Voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Health Savings Account
  • Tuition Reimbursement
  • Ability to Participate in Employee Stock Purchase Program (ESPP)
  • Mental Wellness Benefits through Spring Health
  • Family-Forming support provided by Carrot
  • Paid Parental Leave
  • Flexible, full-service childcare support with Kinside
  • 401(k) with a generous employer match
  • Flexible PTO
  • Catered lunch each day in our office and data center locations
  • A casual work environment
  • A work culture focused on innovative disruption
Last updated Sep 30, 2026. Interested? Apply on the company site.

About CoreWeave

The Essential Cloud for AI

CoreWeave is the force multiplier that empowers pioneers with momentum, magnitude, and mastery—enabling them to innovate with confidence. Explore the #1 AI Cloud.

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