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Staff Customer Success Manager (R5645)

Shield AI· Hivemind Solutions Division – Customer Success Management
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Hybrid (Washington, DC)$110k - $170kFull Time EmployeePosted 2mo ago

About the role

Senior Customer Success Manager (~8+ years) supporting Hivemind Enterprise Customers on a small team with extensive travel, engaging C-Suite stakeholders to ensure customers achieve desired outcomes through Shield AI Hivemind Enterprise Software.

Responsibilities

  • Build and maintain strong relationships with customers
  • Act as the primary point of contact for customer onboarding, training, offboarding and renewals
  • Develop and implement customer success plans
  • Conduct regular reviews to ensure customers are achieving their goals
  • Collaborate with sales and product teams to address customer needs and feedback
  • Own and drive contract renewal
  • Collaborate with sales to expand revenue in a land and expand motion

Qualifications

  • Bachelor's degree in business, engineering, or a related field
  • 8+ years of experience in customer success or account management
  • 3+ years of experience working with large enterprise customers
  • Proven experience in revenue renewal and retention for multi-million-dollar contracts
  • Experience working in a startup environment
  • Excellent communication and project management skills
  • Strong problem-solving skills and the ability to think strategically
  • Ability to work in a fast-paced, dynamic environment

Skills

Required:Customer relationship managementAccount managementContract renewal

Benefits

  • Pay within range listed + Bonus + Benefits + Equity
  • Temporary employee offer package (applicable after 60 days of employment) + temporary benefits package
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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